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mlurker
Constellation

DW80M9960US dishwasher stops/pauses in the middle of a cycle

I have a DW80M9960US dishwasher that has started to having an issue: in the middle or close to the end of a normal/heavy cycle (that lasts 2:30 and 2:40) it just stops or pauses working: the timer blinks, no handle light, it's like the door has been opened and "start" button is not pressed. I open and close the door, press start and it continues.

 

 

Ifi stays for a while without me noticing, the dishwasher turns off itself.

 

Anybody else having this issue?

 

 

 

6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: DW80M9960US dishwasher stops/pauses in the middle of a cycle

Are you seeing any error messages by any chance?  


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mlurker
Constellation

Re: DW80M9960US dishwasher stops/pauses in the middle of a cycle


@SamsungJam wrote:

Are you seeing any error messages by any chance?  


No error messages. It makes "standard" sound, beeping few times and pauses/stops. I have dishwasher connected to Samsung SmartThings app, it doesn't show any status and/or error when it happens.

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Samsung Moderator
Samsung Moderator

Re: DW80M9960US dishwasher stops/pauses in the middle of a cycle

Could you send me a private message with your serial number?   http://bit.ly/2ihPL97


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Samsung Moderator
Samsung Moderator

Re: DW80M9960US dishwasher stops/pauses in the middle of a cycle

We've gotten you set for service.  The reference number is 4150971671.  The service center will follow up with you directly to schedule the appointment.  


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mlurker
Constellation

Re: DW80M9960US dishwasher stops/pauses in the middle of a cycle

Thank you! Will be waiting for them

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userU7u7pAmTPW
Astronaut

Re: DW80M9960US dishwasher stops/pauses in the middle of a cycle

Mine is doing the same thing. What was the result of service work? 


 

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