I purchased the Samsung gas oven Model NX60A6311SS about a year ago and have only used the oven a handful of times. Despite the light use, the oven glass suddenly exploded, sending shattered tempered glass all over my kitchen floor and inside the door. It was loud, shocking, and extremely dangerous.
I reached out to Samsung customer service immediately and was told someone would contact me within 24–48 hours. It’s now been three days passed, and I still haven’t heard back. Meanwhile, I’ve already stepped on sharp glass and feel pain with every step. I can’t safely remove the broken glass because it’s trapped inside the oven’s door structure and keeps falling out through a gap at the bottom.
This isn’t just a product defect—it’s a serious safety issue, especially in a household with children. I’m extremely disappointed with both the product failure and Samsung’s lack of response. Based on other customer experiences, it seems this isn’t an isolated incident.
Never buy Samsung. They make junk! Your money goes to their marketing, not your product's quality!
