Original topic:

Dishwasher Autorelease - Door barely opens

(Topic created: 10-13-2021 08:38 PM)
Kitchen and Family Hub

I have had my dishwasher (DW80R9950US) for a month.  For the first week or so about 10 minutes before the end of a wash cycle, the Autorelease would trigger and the dishwasher door would open about 4" allowing the steam to billow out.  Just like in the pictures and videos.  After about 2 weeks, the Autorelease still triggered and the door opened but instead of opening 4" it only opens 1/2" inch now.  I see no steam exiting the unit.  I called in a service call and a tech came out today.  He called it in to Samsung's Service Center because he agreed it was much less efficient even with the built-in exhaust fan but the Service Center rep he called said my dishwasher was still behaving "normal" and there was nothing to fix.  I do not like that answer because it does not sound right to me.  This is a brand new unit.

Has anyone else had this issue with their dishwasher?  This model?

Thank you in advance.

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