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Dishwasher Code 7C

I have a waterfall dishwasher, Model DW80M9550UG. I'm getting the error code 7C when I run a test cycle. I've seen other posts in this forum with similar issues, but no actual solutions were offered other than "Please DM me your serial number"... Can anyone help? As others have described, when I try to start a regular cycle, the drain pump runs and the waterfall deflector sounds like gears are grinding trying to move. If I move it by hand, it moves freely (although there's the expected amount of resistance from the motor being engaged and powered off). We're trying to sell the house, and need this to not be a lemon... (you know, like the way-too-expensive French Door fridge that no longer makes ice after less than 3 years...)