JUMP TO SOLUTION Solved

Original topic:

Dishwasher DW80R7060 upper rack problem

(Topic created: 02-11-2022 12:15 PM)
userLaG6v9KEfo
Asteroid
Options
Kitchen and Family Hub

Merely raising the upper rack on a newly installed DW80R7060 dishwasher less than 48 hours after installation caused a plastic part and 20 small steel balls to fall off.  The dishwasher has not yet been used. I have advised Samsung of the problem and am awaiting service to either repair the malfunction or provide a dishwasher replacement.  I know the parts are part of the upper rack system, but I have no idea where they were attached. So my question out of curiosity and to become more knowledgeable then is, are the parts a part of the rack or are they a part of the side rails on which the rack slides, or both?

0 Likes
Reply
4 Replies
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello, I apologize for the issue with the DW and would recommend waiting for the technician's visit for accurate diagnostic/ part information, however if you are interested in the part information as requested, you may want to look into obtaining the service manual. I would encourage you to contact our parts department- J&J international at 1-800-627-4368 for further assistance with that aspect if needed. 

userLaG6v9KEfo
Asteroid
Options
Kitchen and Family Hub

Thank you. I had and have no intention of attempting to repair the dishwasher myself. I am waiting to be contacted as to when I can expect a technician to arrive. Since the dishwasher is new and has not yet been used I will let the professional handle the repair.

0 Likes
Reply
dyna14
Astronaut
Options
Kitchen and Family Hub
I would YouTube your Appliance. And see if there's an easy fix that you can do.
0 Likes
Reply
userLaG6v9KEfo
Asteroid
Options
Kitchen and Family Hub

Thank you for the suggestion. Unfortunately there is nothing on YouTube regarding the situation with my dishwasher. I was hopeful, but no luck.

0 Likes
Reply