I apologize for any inconvenience this has caused. Is it giving you an error code? You might find this link helpful: https://www.samsung.com/us/support/answer/ANS00076790/
There is no error code. I have followed the directions in the link that you provided. The auto release is turned on. It was opening when I first got my dishwasher, but now it is not.
Completely understand! Can you provide me with your full model and serial number, please
you can find the full model and serial number on the top left side of the door or on some models it will be on the left inside wall.
I'm having the same issue with my door auto release. It only works sometimes, usually when I select the "normal" cycle. It seems all other cyckes don't work.
Model number is DW80M9550US/AA.
Curious about this issue also, as my dishwasher just started exhibiting the same behavior. It worked fine for the first month or two and then stopped auto releasing. I have checked the settings on the dishwasher and in my smartthings app and it is set correctly.