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Constellation

Re: Dishwasher auto release

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I'm having the same issue. Any fixes yet?

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Astronaut

Re: Dishwasher auto release

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I have this same 7061 model.  Brand new, 3 months old.  Same thing started happening about a month ago.  What worked for me was to turn off the "Sanitize" setting which ups the temperature to something like 176 degrees.  The "Hi-Temp" wash setting is apparently okay.  First two months I didn't use either setting and everything was fine with the auto-release.  Then at some point I started using the "Sanitize" setting without really understanding what it does. But apparently the auto-release won't open if the insides are hotter than 122 degrees (probably a safety thing) is what I read somewhere.  So, once i stopped using "Sanitize" setting the auto-release has begun working for me again.  I tried the self-tests, the resetting the A1 option, even took apart the drain system based on the the diagnostic error codes, nothing solved this except turning off the "Sanitize" setting.  Hope this helps out some other frustrated customers!

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Asteroid

Re: Dishwasher auto release

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I am having the same problem with my DW80M9550US/AC S/N 0ER8GDAK600104K (it does not show a version)  It is now out of warranty

I have the setting to A1, I have cycled the main power Next I will try on A0 and see what it does.

After the tune plays I can hear a click but the door does not open. the fan does go on and if I open the door the fan continues to run.

Been happening for about 2 weeks Smiley Sad

Please advise I don't want to have to repair an 18 month old $1500 dishwasher.

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Constellation

Re: Dishwasher auto release

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Has anyone had a resolution for this?? 

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Constellation

Re: Dishwasher auto release

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Im having the exact same issue too! DW80R9950UG. Bought in December and worked for a few weeks. Checked everything in this post and still nothing. Sounds like Samsung has a bigger issue with this feature and model.  Help is please!

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Asteroid

Re: Dishwasher auto release

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Update. First I want to thank you for providing the instructions for the self test. I followed the steps. After the 5 minutes my dishwasher just kept flashing the number 5 for several minutes. Door never pooped open so I finally just opened the door and turned the power off. The good news is, I ran my dishwasher and the auto release worked!!! I hope it continues to work. Thank you!

For those who are having similar issue, try the self test. 

Power ON, press delay start until 17h is displayed, hold Hi-Tem Wash until AS is displayed, press start and close door) Self test will run a quick 5 min test displaying 1 - 5 and if test runs error free the door will pop open and display ot. Good luck

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Astronaut

Re: Dishwasher auto release

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Thanks this worked for me.

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Constellation

Re: Dishwasher auto release

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All,

 

I had the same issue and the Samsung repair came out and replaced the push mechanizum at the top of the door jam. Also he mentioned that depending on how the dishwasher was installed and drilled to countertop that it can offset the level of the machine door or dishwasher top that makes the door stick and not be strong enough for the push mechanizum to work.

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Constellation

Re: Dishwasher auto release

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Also note if the dooor automatically opened and someone tried to close it less than two minutes after it auto opened it will damage the push machanizum. The dishwasher has a timer that requires it to stay open at least 2 minutes after it auto opens.  

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Constellation

Re: Dishwasher auto release

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It is abundantly obvious from the number of posts and replies that this is a design problem! And much to my dismay, my DW80R9950U which is just a couple of weeks old, is having the same issue. Because of COVID-19, I have not yet reached out for its repair, but I am frustrated to think that somehow Samsung will write this off as an installer problem or something that is being caused by some other factor.

I'd really like to see some proactive effort in getting this fixed.  I love the dishwasher and do not wish to return it.  

 

Thank you!

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