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Constellation

Dishwasher broke only after 1.5 yrs! Samsung waterwall dishwasher DW80M9550US

Do not buy this dishwasher !!  The circulating pump broke only after 1.5 yrs and caused damage to my floors.  I had to remove part of the flooring as a result.  

 

Trying to get the warranty parts  has been a difficult and prolonged process with many calls to the service department.  It requires a lot of persistence and there were many times I was told wrong information.   I had to call back several times after my own research that the part was under warranty.  

 

I used another technician other than the one affiliated with Samsung to diagnosed the defective part.  I did not think it mattered whom I used since this was never explained to me!!  Now I have to repair everything myself, including paying for the parts,  and then submitting the receipts for approval through another dept!  I am dissatified with the whole process and will not be recommending  Samsung after going through this experience.