Original topic:

Dishwasher racks rusting

(Topic created on: 5/3/21 7:47 PM)
user7Qu7dxrY5O
Asteroid
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Kitchen and Family Hub

In January 2018, I purchased a 3 Samsung kitchen appliances from Lowe's.  One was a dishwasher Model No. DW80K505OUS.  I have recently noticed that both upper and lower racks are showing rusted tines. I have owned dishwashers in the past (not Samsung) and all have lasted for a minimum of 6 years but none of them had rusted racks.  Samsung should consider putting more quality in parts such as these.

 

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usertbTjAOfCMx
Constellation
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Kitchen and Family Hub

Our DW80M955OUS/AA dishwasher was delivered in October 2018. While it was still under warranty I noticed the lower rack had serious rust issues. Samsung sent a new rack and now that one is now rusting. I need another new rack and that's going to be 3 racks in less than 3 years.

Since the dishwasher is out of warranty now, I'm going to have to pay $200 for a new one, not to mention the rusty tine rows.

If I have to pay $200 a year I might as well buy a new dishwasher and not throw good money after bad.

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user6eINcY1wUh
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Kitchen and Family Hub

Samsung dishwasher not even 2 years old, already rusting. Our last dishwasher was a  whirlpool and lasted 16 years. Please fix this issue. Our model number is DW80R2031US. We purchased it in August 2019. Pictures are attached. 

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SamsungCaleb
Samsung Moderator
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I'm sorry to hear that please reach out directly via one of the following methods, as we would like to Gather additional information and look at this from a case by case basis. Please provide the full model and serial of the dishwasher as well as your best contact phone number, name, and email. 

 

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user6eINcY1wUh
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Kitchen and Family Hub

Samsung contacted me, I sent them all the information....again. Then yesterday they created a ticket to have a certified samsung repair specialist come look at the rusted racks. They called me today, I assumed to schedule a time to look at the dishwasher, but instead they said that they just called to inform me that Samsung would not be replacing the rusted parts and that is a lot of rust for a dishwasher that is only 1 year and 7 months old. I am very frustrated. I even took better pictures and outlined the areas of rust, there is a total of 9 areas that are already rusting- ON A DISHWASHER THAT IS NOT EVEN 2 YEARS OLD!!!! Apparently Samsung doesn't want repeat customers. They can either fix the issue or they can deal with the consequences. 

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user6eINcY1wUh
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Kitchen and Family Hub

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userU0ATsBZTjF
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Kitchen and Family Hub

I bought a Stormwash stainless steel dishwasher about 2-1/2 years ago. This is the only Samsung appliance I own.  I bought it for the features and spent twice what other dishwashers cost, expecting a quality product.   I only have minor rusting on the interior, my complaint is  rust forming on the exterior stainless steel door.  I have a 10-year-old Frigidaire stainless steel refrigerator, freezer, and range - all without a bit of rust.  When I contacted Samsung customer service, I was also told that it is my problem.   Last Samsung appliance I will ever buy!  

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userdi3T440Lte
Constellation
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Kitchen and Family Hub

Purchased a Dishwasher 10/2019. The upper rack is rusting already.

Model # DW80R5060US
Serial # <Hidden>

Pictures attached

Hope you can help soon; wife not happy.

Thank You,
Charlie Oglesbyrust.jpg

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