Hi All, I wanted to find out if you had the same problem with your Dishwasher not starting. Upon powering on, it Chimes twice and does not start washing. Model Code: DW80R2031US
Does it not start at all or just delay? I ask because I have a non-Samsung dishwasher and when I push the button, the chime signals the cycle is staring, but it actually takes about 5 minutes for it to start. Something I wasn't used to with my older model dishwaher, which started instantly. The dishwashers start their cycle with a drain cycle in case there is residual water in the basin. It also runs a check on the electronics. Early dishwashers did the same, but it took less time and made more noise because they had all electrics, not electronics. Start your dishwasher again and wait. If nothing happens within 5 minutes, you may have a problem. Read the manual to see if there's something else you need to be doing.
The problem was intermittent, but got worse. Finally I reached out to Samsung again because I figured that I would need to replace the PCB. I did not want to pay for service that cost more than 50% of the dishwasher, and I successfully came to a deal with their customer service. I explained that I got the dishwasher with a new home, and that all the appliances I got were Samsung. I explained that I would have purchased extended warranties if I bought the appliance, but wasn’t an option for me buying the house. I explained that if I had to pay 50% of the dishwasher to fix it, I’d replace that appliance with a Bosch dishwasher and would probably not buy another Samsung appliance. I was about six months past what I thought was the end of my one year warranty, but Samsung had me closer to ten months out of warranty. Nevertheless, they did agree to come and service the dishwasher without charging me. The technician replaced the faulty PCB and I am back in business...
