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Original topic:

Dispenser Light Broken on Model RF28R7201SR AA

(Topic created: 11-27-2022 06:52 PM)
Samsung_4yAvdGq
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Kitchen and Family Hub

New Samsung refrigerator was installed last Friday 25 NOV 2022 and I noticed that the dispenser light does not illuminate when Water or Ice is used. Holding Cubed button for 3 seconds also does not turn on the light after dispensing either. Need warranty service. May have received a brand new fridge with a missing broken dispenser bulb, or faulty part. Thanks! I have serial number, and information ready to send in a private message for support. @samsung 

 

 

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, Thank you so much for reaching out about this. I can certainly understand your concern with this. According to page 52 of the user manual (linked below) this model refrigerator does not actually have a dispenser light feature. It does however have a dispenser lock feature that can be accessed by pressing and holding the "Water" button for 3 seconds. 

 

https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_...

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thank you so much for reaching out about this. I can certainly understand your concern with this. According to page 52 of the user manual (linked below) this model refrigerator does not actually have a dispenser light feature. It does however have a dispenser lock feature that can be accessed by pressing and holding the "Water" button for 3 seconds. 

 

https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_...