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Constellation

Dispenser controls on Family Hub Model RF265BEAESR Refrigerator does not respond and stuck on water

Hi,

 

Our Family Hub Ref (RF265BEAESR) is having issues with the dispener. The touch controls is stuck and doesn't respond. It is stuck on Water and continues to dispense water when used. However, i cannot switch it to Ice or Crushed Ice modes. I am unable to lock/unlock the controls through the dispenser controls as well (but can lock and unlock the dispenser through the Fridge Manager on the Family Hub). The LED light on the dispenser is also contantly on and I am unable to turn it off. Is there a way to reset the dispenser controls to see if that solves the problem? I've restarted the Family Hub, restored the Family Hub to factory settings and unplugged the power the Ref but nothing worked.

 

Thanks,
Jeff

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Dispenser controls on Family Hub Model RF265BEAESR Refrigerator does not respond and stuck on...

The most common reasons for water dripping from the dispenser are:

  • Air is trapped in the water line when a water filter is replaced or the fridge is recently installed.
  • The refrigerator has some ice buildup or ice residue in the ice chute.
  • The ice chute does not form an airtight seal with the refrigerator.

This step is only needed if the doors were removed recently, such as during installation or during a move.

  1. Clean the ice chute and the seal.

    Make sure that all residual ice is cleared out of the ice chute and that the chute is completely dry.

  2. Confirm the ice chute and ice bucket seal properly.

    Open the right side door and look inside the fridge at the ice maker and ice chute. These parts are attached to the left door. The gasket should sit flush up against the ice bucket. If there is a gap, warm air from the refrigerator will enter the ice maker compartment and melt the ice. This causes water to drip from the dispenser. To resolve this issue, see our guide on leveling the refrigerator.

  3. Inspect the water lines and couplers.

    If the water line under the hinge cover is not connected properly when the doors are put back on, air can get into the water coupler. Make sure it is not bent at the coupler because this will allow air in and cause a drip.

    To reach the water coupler, review the steps for removing and reinstalling the doors in your user manual.

    Water Line Coupler

  4. Purge the air from the water line.

    If the water filter was recently replaced or your refrigerator was recently installed, dispensing water will help remove any trapped air and stop the water dispenser from leaking.

    Dispense water into a large pitcher until it automatically stops.

    • If the water stream sputters while dispensing, empty the container when it stops and dispense again three more times if it sputters each time.
    • If the stream is steady and the dripping stops, it is safe to assume that there is no air in the water line.
    • If the dripping continues, you need to check the water line and couplers.

 

If this does not help then service will be required, depending on the warranty of the unit you do have a couple of options.

If the unit is in warranty you can send me or any of the other moderators a private message with your full model and serial number and we can get that set up for you.

 

Or if your unit is out of warranty you can use the link below to find a service center in your area. 

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Dispenser controls on Family Hub Model RF265BEAESR Refrigerator does not respond and stuck on...

Hi,

 

Sorry, this is not my problem. The issue is my dispenser controls are not responding. I chatted with your support and it seems the dispenser control unit is malfunctioning. I am out of warranty (2yr plus old model) and disappointed that this happened in just a couple of years. Will figure out how to get this looked at. Thank you.

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