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PeteSamson
Constellation

Door open error

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I have a first generation Family Hub refidgerator. The lower left freezer light is out and there is an error message that says the door is open, when it is not. How do I check and replace the bulb and are there door sensors I can fiddle with. I have checked for obstructions including ice build up, but there are none. I had to turn off the warning chime which was incessant.

 

I also can't change my  email from an obselete account. Please send response to <hidden>

 

Thanks

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Samsung Moderator
Samsung Moderator

Re: Door open error

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No worries lol. The main thing is making sure the wire harness is connected tightly, I have inserted two links for you below.

 

http://www.samsung.com/us/support/troubleshooting/TSG01109322/

 

Checking the wire harness: starting on page 18

 

http://downloadcenter.samsung.com/content/UM/201707/20170714140705070/T-TYPE_RF9500KF_DA68-03460A-08...

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8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Door open error

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May I have your full model code?

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PeteSamson
Constellation

Re: Door open error

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It is RF22K9581SR/AA

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Samsung Moderator
Samsung Moderator

Re: Door open error

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Have the doors been removed recently?

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PeteSamson
Constellation

Re: Door open error

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No, but the problem seemed to resolve itself a few minutes ago. Light works and door indicator is out. May have been a dodgy sensor, is there any way I can can check this so it dowsn't happen again? Intermittent ptobelms are hard to troubleshooot.

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PeteSamson
Constellation

Re: Door open error

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Sorry I have taken so long to respond, i wasn't expecting such a fast response. Thank you.

 

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Samsung Moderator
Samsung Moderator

Re: Door open error

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No worries lol. The main thing is making sure the wire harness is connected tightly, I have inserted two links for you below.

 

http://www.samsung.com/us/support/troubleshooting/TSG01109322/

 

Checking the wire harness: starting on page 18

 

http://downloadcenter.samsung.com/content/UM/201707/20170714140705070/T-TYPE_RF9500KF_DA68-03460A-08...

View solution in original post

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PeteSamson
Constellation

Re: Door open error

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Thank you, great service!!

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Samsung Moderator
Samsung Moderator

Re: Door open error

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You are so welcome!

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