I purchased this range in November. I read a report or two about how easily it turns on. The huge knobs are great. But, let me set the stage for how I know a bad design job from a great one. My father was part of a 2 man team who, in the 1950's, designed the 'Spin Free' knob at Patten Button Co in Knoxville, TN. They manufactured all sorts of plastic products and, yes, buttons, too. Their knob was the brain child of a co-worker who was playing with poker chips and put one atop the other and tried to rotate the top one. The little groves kept him from doing it. He took the idea to my Dad who designed the machine to make injection molds for their Spin Free knob.
This simple knob kept kids from turning on a stove. They could spin the knob and nothing happened until Mom pushed in with a little force and turned it to the desired setting.
My new Samsung is a flat glass surface. It's easily scratched so I purchased a black 'drying mat' just in case casseroles were placed on it in preperation of using the oven. I wanted to keep the surface new looking for as I could.
Imagine my surprise when last week my teen granddaughter yelled something was on fire. She had put together some Christmas treats. None required the use of the surface range. But, sure enough, the left rear burner was bright red. The black pad had melted and stuck to the stove. I was sick. All that money and all that care and here was this mess.
I tried to recreate what happened and how it happened and it was very simple. I bumped the knobs on the left with my mid section and slid my body ever so slightly to the right. Sure as the sun rises tomorrow, that left back burner became flaming red. It was on 'high'.
These are the poorest designed knobs I have ever seen. The concept is good but the force needed to activate them is woefully lacking.
I was able to let the remnants of the black drying mat cool and used a single edge razor blade to gently lift off the black gunk stuck to it.
Shame on Samsung for not checking the this out since there have been prior valid complaints.
Samsung, you need to step up your game and come up with a fix for these ranges. Its way too easy to accidentally bump the knob and turn on. Someone is going to loose there home, life or both over this defect.
My cat slipped on the oven and turned the burner on, we woke up in the middle of the night to the whole oven on fire and my microwave( also Samsung) melting. my whole kitchen is destroyed along with smoke and soot damage through my whole house. we are displaced for months
something needs to be done about this before someone dies
I bought my stove less than a year ago. Many times the burners have came on from someone accidentally rubbing up against the knows. I had a glass pan of brownies on the burner and thank God I was awake to smell they were burning.
Samsung you need to fix this before houses or even worse lives are lost because of your poorly made products.
We have had the same issue. Very dangerous design flaw! When we called Samsung it seemed like it was new news. Now we see that they are well aware of the problem. What will it take, some one to be killed?? Please update if there will be legal action. Thank you!
I would certainly love to be involved in any action against Samsung about these knobs. We went to bed one night and woke up to fire alarms going off. We came out and found my Tea kettle melting and it damaged my cooktop. Luckily, our fire sprinklers did not go off because that would have damaged the whole house. I am not going to stop until I get satisfaction!!!!
