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Constellation

Re: Easy Accidental Turn On

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We installed the grommets last summer and it works great; however, you still need to double or triple check the knobs. Somehow today even with the grommets installed one of the knobs must have been accidentally bumped into before leaving the house. Returned about 20 minutes later to a house filling with smoke. We had a plastic stove top cover on top of the glass stovetop and a glass cutting board on that side of the stove top cover. Both which had melted away just over that burner. If we would have been 10 minutes later I'm sure we would have come home to a fire. So even though you have the grommets installed make sure you check the knobs often, especially if you are leaving the house. Will recommend a stove with a different arrangement of knobs to all my friends from now on. Never again will I purchase a stove with knobs in the front.
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Constellation

Re: Easy Accidental Turn On

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We installed the grommets last summer and it works great; however, you still need to double or triple check the knobs. Somehow today even with the grommets installed one of the knobs must have been accidentally bumped into before leaving the house. Returned about 20 minutes later to a house filling with smoke. We had a plastic stove top cover on top of the glass stovetop and a glass cutting board on that side of the stove top cover. Both which had melted away just over that burner. If we would have been 10 minutes later I'm sure we would have come home to a fire. So even though you have the grommets installed make sure you check the knobs often, especially if you are leaving the house. Will recommend a stove with a different arrangement of knobs to all my friends from now on. Never again will I purchase a stove with knobs in the front.
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Constellation

Re: Easy Accidental Turn On

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I have the same problem that samsung is choosing to ignore.  I have bumped the knobs several times in the two plus years I've had a samsung range and noticed that a burner has been accidentally turned on.  Tonight however it happened while a dish towel was on the burner and after it had been bumped on everyone had left the kitchen.  At least I now know for sure that my smoke detectors work!  My range is over two years old and Samsung is still manufacturing and selling ranges with the same design flaw.  Someday someone will bump their range just before leaving their house or going upstairs to bed in a house where maybe the smoke detector doesn't work, and there will be a real tragedy and legal consequences.  Hopefully it only costs Samsung a lot of money and not someone their life.

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Samsung Moderator
Samsung Moderator

Re: Easy Accidental Turn On

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@user5EkVKdwAdz: Could you send us a private message with your full model and serial number?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Easy Accidental Turn On

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I have figured out a solution that is workable and easy to The Accidental knob turning the cooktop on. all it requires you to do is go to a local hardware store pickup for rubber grommets as shown on the attached pictures. the grommets are 1/2 inch round with a quarter inch whole and they are 3/16 inch thick. in order to use the cooktop it only requires a little extra push to be able to turn. it cannot turn by being hit by something accidentally. https://www.fastenal.com/products/details/11120321

Uploaded from community android app.Uploaded from community android app.

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Easy Accidental Turn On

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an additional picture

Uploaded from community android app.Uploaded from community android app.

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Cosmic Ray

Re: Easy Accidental Turn On

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THANK you - this has  been a HUGE help!  Please continue to post this for all those who are struggling with this dangerous issue.

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Constellation

Re: Easy Accidental Turn On

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Thank you so much for this tip! 

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Constellation

Re: Easy Accidental Turn On

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Thank you! This has put my mind at ease after my house almost caught fire. A quick and easy "fix".
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Cosmic Ray

Re: Easy Accidental Turn On

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Glad it helped!  You can also "lock" the touchscreen as well - see your manual.

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