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Easy Accidental Turn On

(Topic created on: 1/1/18 12:51 PM)
user1OUc2R1Yok
Asteroid
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I purchased this range in November. I read a report or two about how easily it turns on. The huge knobs are great. But, let me set the stage for how I know a bad design job from a great one. My father was part of a 2 man team who, in the 1950's, designed the 'Spin Free' knob at Patten Button Co in Knoxville, TN. They manufactured all sorts of plastic products and, yes, buttons, too. Their knob was the brain child of a co-worker who was playing with poker chips and put one atop the other and tried to rotate the top one. The little groves kept him from doing it. He took the idea to my Dad who designed the machine to make injection molds for their Spin Free knob. 

This simple knob kept kids from turning on a stove. They could spin the knob and nothing happened until Mom pushed in with a little force and turned it to the desired setting.

My new Samsung is a flat glass surface. It's easily scratched so I purchased a black 'drying mat' just in case casseroles were placed on it in preperation of using the oven. I wanted to keep the surface new looking for as I could.

Imagine my surprise when last week my teen granddaughter yelled something was on fire.
She had put together some Christmas treats. None required the use of the surface range. But, sure enough, the left rear burner was bright red. The black pad had melted and stuck to the stove. I was sick. All that  money and all that care and here was this mess.

I tried to recreate what happened and how it happened and it was very simple. I bumped the knobs on the left with my mid section and slid my body ever so slightly to the right. Sure as the sun rises tomorrow, that left back burner became flaming red. It was on 'high'.

These are the poorest designed knobs I have ever seen. The concept is good but the force needed to activate them is woefully lacking. 

I was able to let the remnants of the black drying mat cool and used a single edge razor blade to gently lift off the black gunk stuck to it.

Shame on Samsung for not checking the this out since there have been prior valid complaints.

 

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permcbs
Constellation
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Kitchen and Family Hub

Same hazard here on my Samsung range.  Four times now, suddenly we discover a burner on, sometimes on HI.  

Usually when cleaning or reaching to the cabinet above the range.   Really liked the range at first but but now we are worried about it.  These switches are way, way too easy to bump and inadvertantly turn ON.    Does Samsung offer any sort of fix for this dangerous issue?    

MFColorado
Cosmic Ray
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Kitchen and Family Hub

Go to your local Home Depot and get these neoprene grommets - remove the knobs on oven and place grommet on center mechanism - then replace knobs.  You will have to use a bit of effort to push and turn the knobs on but it won't affect the way the stovetop works and it is FAR SAFER.  I haven't accidentally turned on the stove since I did this. 

 

Samsung Rep said they will not do anything for this because the oven is "still operating according to specs".  A recall needs to happen in my opinion.  Here are the photos - it really does work!  You can also 'loc" the keypad so the oven doesn't get turned on accidentally - check your manual.

 

IMG_3533.JPGIMG_3579.JPGIMG_3581.JPG

SamsungGill
Samsung Moderator
Samsung Moderator
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Hello! Just checking in to see if you still need assistance. 

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user54YQKqBHAA
Astronaut
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The knobs, and the lack of any child safety device that fits the design on this stove, are so dangerous. This is a huge liability and design flaw , and I’m shocked that Samsung has not offered any child safety decide or any device to fix the knobs to prevent accidents fires from someone leaning on a stove. 

userVdwa2UerF9
Astronaut
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I have the same exact situation. In fact I just hung up from Samsung before I found this thread.
We moved into our home in March that had this stove in it. Since March the stove has accidentally been turned on mote than 6 times burning plastic containers, hand towels, pizza boxes etc..
The last straw was this week when it was accidentally turned on twice in two days and a pizza box actually caught fire!!!! If my husband had not walked back into the house our house would have
Burned down!!!!!!!!
Samsung told us there is no way for us to.tiggten the knobs and the were built to industry standards!!! They also admitted they have had several people call with same issue. I want this stove out of my house and I want to be part of class action suit.
I have pics of model and serial number of my stove
userPrdhSaMdIa
Constellation
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We have also had issues with the stove top being turned on accidentally by a hip while walking by or leaning into the stove. In times past, I have quickly noticed that it was turned on. BUT yesterday we came home to what could have been a deadly scenerio. Our stove had accidentally turned on with a drying towel on top and caught fire while we were out of the house. We have a dog that was home and live in a condo, so our neighbors could have easily been injured. This is a very serious problem that Samsung should be making top priority. A recall should be issued before someone is killed. The lock ONLY locks the stove and touch pad...it should also lock the burners! I have also tried to locate baby proofing knob covers (we have a 6 month old), but because of the design I am not able to find ones that work with this stove. Terrible design.

 

 

MFColorado
Cosmic Ray
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Kitchen and Family Hub

Go to your local Home Depot and get these neoprene grommets - remove the knobs on oven and place grommet on center mechanism - then replace knobs.  You will have to use a bit of effort to push and turn the knobs on but it won't affect the way the stovetop works and it is FAR SAFER.  I haven't accidentally turned on the stove since I did this. 

 

Samsung Rep said they will not do anything for this because the oven is "still operating according to specs".  A recall needs to happen in my opinion.  Here are the photos - it really does work!  You can also 'loc" the keypad so the oven doesn't get turned on accidentally - check your manual.

 IMG_3533.JPGIMG_3579.JPGIMG_3581.JPG

userq1uxs4pUIS
Constellation
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Kitchen and Family Hub

I purchased my Samsung Electric Stove about 4 years ago and have loved everything about this appliance other than this one issue. This is a problem we have constantly had. There are proabably hundreds of hip bumps that have happened over that time but only a small amount will actually turn the burner on and if you are unluckly, it will go on hi as well. I think this is why when Samsung looks into this, it appears like a less severe item than it really is.

Around the 6th time this happened to us, it actually started a small fire. Normally we are careful not to have anything on top of the stove for this reason but this time we forgot. Smoke alarm went off and there was a small fire with about a 6 inch flame. We got it out quickly with a wet kitchen towel which worked very well. No damage was done to the stove or house other than the smell of smoke for a couple days. If our fire detector was not working, this could have been a lot worse.

 

The recent fire motivated me to try to fix this. I had searched in the past but this forumn didn't exist. I first was looking for child proof knob covers and then found this forum. The Grommet solution is so easy and cheap ($4). Anybody can do this. Install took less than 2 minutes. All you do is remove the know, insert the rubber Grommet and then put the knob back on. I highly advise that everybody makes this adjustment asap. After the adjustment, the knob works like it should have from the beginning. You will have to press the knob in hard before twisting it to turn on the burner. I don't think any more hip bumps could possibly turn this on. In addition, I think it is child safe as well. I don't think any child under 5 would have the strength to turn this on. This is how this should have worked in the first place since it is so low and accessible by children.

 

All you have to do is go to the Home Depot Web Site. Search for 8748011998 and you will find the part. In addition, it will tell you if your local Home Depot has it in stock as well as the Isle and Bay it is located in. There were many drawers but there is one labeled Grommet. You can also order the part online and get free In Store pickup which may be easier for some people.

 

Thanks mpcolorodo finding this solution. I am sure it took a lot of time as well as trial and error before finding the perfect part.

Howard S
Cosmic Ray
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I stumbled across this forum searching for a solution to this problem. We have had this accidental turn on happen several times. Luckily we always discovered it quickly. Samsung should address this. There is no doubt in my mind that lives will be lost someday due to this problem. Thank you mpcolorado for this helpful solution. I went Homedepot and purchased these grommets. I think this is a great solution for now. Thanks again mpcolorado and everyone else who posted in this forum. You all may have saved my life and home.

SAMSUNG, pay attention here. There is a problem!

Howard

SamsungMichelle
Supernova
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Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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