I purchased this range in November. I read a report or two about how easily it turns on. The huge knobs are great. But, let me set the stage for how I know a bad design job from a great one. My father was part of a 2 man team who, in the 1950's, designed the 'Spin Free' knob at Patten Button Co in Knoxville, TN. They manufactured all sorts of plastic products and, yes, buttons, too. Their knob was the brain child of a co-worker who was playing with poker chips and put one atop the other and tried to rotate the top one. The little groves kept him from doing it. He took the idea to my Dad who designed the machine to make injection molds for their Spin Free knob.
This simple knob kept kids from turning on a stove. They could spin the knob and nothing happened until Mom pushed in with a little force and turned it to the desired setting.
My new Samsung is a flat glass surface. It's easily scratched so I purchased a black 'drying mat' just in case casseroles were placed on it in preperation of using the oven. I wanted to keep the surface new looking for as I could.
Imagine my surprise when last week my teen granddaughter yelled something was on fire.
She had put together some Christmas treats. None required the use of the surface range. But, sure enough, the left rear burner was bright red. The black pad had melted and stuck to the stove. I was sick. All that money and all that care and here was this mess.
I tried to recreate what happened and how it happened and it was very simple. I bumped the knobs on the left with my mid section and slid my body ever so slightly to the right. Sure as the sun rises tomorrow, that left back burner became flaming red. It was on 'high'.
These are the poorest designed knobs I have ever seen. The concept is good but the force needed to activate them is woefully lacking.
I was able to let the remnants of the black drying mat cool and used a single edge razor blade to gently lift off the black gunk stuck to it.
Shame on Samsung for not checking the this out since there have been prior valid complaints.
Solved! Go to Solution.
Clearly they wanna take the conversation off-channel.
I'm amazed they even have the gall to let our posts "stand".
One big copy-and-paste of this entire "forum" should be all it takes to launch the suit.
This solution has been previously posted. It works for me.
Go to Home Depot and get 9/32 inch neoprene grommets - remove your oven knob and place as shown in picture. Then put the knobs back on. It will require extra effort to push and turn the knobs BUT you won't accidentally turn on the burners!
Yeah, it sorta kinda works, but for one thing, Home Depot Canada does not sell those grommets. For another , you are voiding your warranty by replacing parts on the stove. For another, there is expense involved in doing this; why should the cost be absorbed by the user?
Last, but not least, it appears one or more people have to die in a fire caused by the stove, which could easily happen , before Samsung will act.
I don't want to be that one, and I'm sure nobody else does either!
You can refer to the following article for information on the gas range knobs. https://www.samsung.com/us/support/troubleshooting/TSG01203557/
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Did you pursue this with an attoney? If you don't then I will. This is REALLY dangerous!
I haven't had time to think about that. Good idea though, because even the 2 fire investigators said they tested it as well just walk by those knows and sure enough the knows turned on. Good thing no lives were lost. I told my insurance guy that they should go after Samsung. Maybe a group of us should sue them.