Original topic:

Easy Accidental Turn On

(Topic created on: 1/2/17 3:26 PM)
user1OUc2R1Yok
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Kitchen and Family Hub

I purchased this range in November. I read a report or two about how easily it turns on. The huge knobs are great. But, let me set the stage for how I know a bad design job from a great one. My father was part of a 2 man team who, in the 1950's, designed the 'Spin Free' knob at Patten Button Co in Knoxville, TN. They manufactured all sorts of plastic products and, yes, buttons, too. Their knob was the brain child of a co-worker who was playing with poker chips and put one atop the other and tried to rotate the top one. The little groves kept him from doing it. He took the idea to my Dad who designed the machine to make injection molds for their Spin Free knob. 

This simple knob kept kids from turning on a stove. They could spin the knob and nothing happened until Mom pushed in with a little force and turned it to the desired setting.

My new Samsung is a flat glass surface. It's easily scratched so I purchased a black 'drying mat' just in case casseroles were placed on it in preperation of using the oven. I wanted to keep the surface new looking for as I could.

Imagine my surprise when last week my teen granddaughter yelled something was on fire.
She had put together some Christmas treats. None required the use of the surface range. But, sure enough, the left rear burner was bright red. The black pad had melted and stuck to the stove. I was sick. All that  money and all that care and here was this mess.

I tried to recreate what happened and how it happened and it was very simple. I bumped the knobs on the left with my mid section and slid my body ever so slightly to the right. Sure as the sun rises tomorrow, that left back burner became flaming red. It was on 'high'.

These are the poorest designed knobs I have ever seen. The concept is good but the force needed to activate them is woefully lacking. 

I was able to let the remnants of the black drying mat cool and used a single edge razor blade to gently lift off the black gunk stuck to it.

Shame on Samsung for not checking the this out since there have been prior valid complaints.

 

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256 Replies
userX9qmVQ42uv
Constellation
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Kitchen and Family Hub

Thank you so much for this tip! 

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usernVuGi2bvO1
Constellation
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Thank you! This has put my mind at ease after my house almost caught fire. A quick and easy "fix".
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MFColorado
Cosmic Ray
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Kitchen and Family Hub

Glad it helped!  You can also "lock" the touchscreen as well - see your manual.

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userX0yMTM5y3r
Asteroid
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Yes, I do lock the touch screen. So far the "fix" seems to be working!

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SamsungJam
Samsung Moderator
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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userX0yMTM5y3r
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Thank you! Last night I forgot to remove the knob after cooking and this morning I had another episode of almost setting something on fire. Just placed the order for grommets at Home Depot to pick up today! Samsung needs to ship these grommets to every owner of this type of range. I really hopethis works, I was at the point of replacing my 4 month old range when I found this.

usergsf4oy9Sdt
Constellation
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Kitchen and Family Hub

Just happened to me. Somehow the burner was turned on and the bags left on the stove were on fire. I had to quickly get mexelderly parents out of the house due to smoke. I suggest getting legal involved. This is a fire hazard.

user7xlSNzVUbi
Asteroid
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Kitchen and Family Hub

My house just burnt down on 2 days ago because of this faulty design of the knobs.  I walked by my stove and apparently caught on of the knobs which turned on the back burner and started a fire.  I hope Samsung gets sued by insurance companies. 

SamsungJam
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

@user7xlSNzVUbi:Could you send us a private message?  http://bit.ly/2ihPL97 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user7oxheTNZdw
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Kitchen and Family Hub

This happened to us as well.  Please report to consumer safety hotline 1-800-638-2772.  Maybe they will recall knobs.