Original topic:

Electric Range LED Display

(Topic created: 09-28-2023 02:43 PM)
1661 Views
WillieM
Constellation
Options
Kitchen and Family Hub

I bought electric range NE59N6630SS/AA in September of 2018.  In December of 2021 the LED display started goin haywire....flashing all the words, number and graphs all at once.  Because of supply chain issues during COVID, I couldn't get the part until March of 2022 at which time the unit was fixed at a cost of $400.  Now, 18 months later, the same thing is happening...the LED display just flickers and flashes all the time.  I asked Samsung to provide the $100 part for free to me since this is the second time in five years this has happened but Samsung refuses to do anything.

 

WillieM

1 Solution


Accepted Solutions
Solution
user_ams007
Samsung Care Ambassador
Options
Kitchen and Family Hub
Sorry that you are experiencing problems with your replacement part for your stove, I would recommend that you reach out to Samsung Support directly again and explain the situation, but it's possible that the warranty on your stove has expired since it's over 5 years old, Samsung support can possibly point you in the right direction to replace the LED display
18007267864 Is the phone number

View solution in context

1 Reply
Solution
user_ams007
Samsung Care Ambassador
Options
Kitchen and Family Hub
Sorry that you are experiencing problems with your replacement part for your stove, I would recommend that you reach out to Samsung Support directly again and explain the situation, but it's possible that the warranty on your stove has expired since it's over 5 years old, Samsung support can possibly point you in the right direction to replace the LED display
18007267864 Is the phone number