Original topic:

Electric Range LED Display

(Topic created: 09-28-2023 02:43 PM)
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WillieM
Constellation
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Kitchen and Family Hub

I bought electric range NE59N6630SS/AA in September of 2018.  In December of 2021 the LED display started goin haywire....flashing all the words, number and graphs all at once.  Because of supply chain issues during COVID, I couldn't get the part until March of 2022 at which time the unit was fixed at a cost of $400.  Now, 18 months later, the same thing is happening...the LED display just flickers and flashes all the time.  I asked Samsung to provide the $100 part for free to me since this is the second time in five years this has happened but Samsung refuses to do anything.

 

WillieM

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user_ams007
Planetary Samsung Care Ambassador
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Kitchen and Family Hub
Sorry that you are experiencing problems with your replacement part for your stove, I would recommend that you reach out to Samsung Support directly again and explain the situation, but it's possible that the warranty on your stove has expired since it's over 5 years old, Samsung support can possibly point you in the right direction to replace the LED display
18007267864 Is the phone number

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Solution
user_ams007
Planetary Samsung Care Ambassador
Options
Kitchen and Family Hub
Sorry that you are experiencing problems with your replacement part for your stove, I would recommend that you reach out to Samsung Support directly again and explain the situation, but it's possible that the warranty on your stove has expired since it's over 5 years old, Samsung support can possibly point you in the right direction to replace the LED display
18007267864 Is the phone number