Over 3 years of this, ruined floors and being fed up I found a solution from a handyman. Defrost Heater Assembly
Genuine OEM Part #: DA47-00244W
It is about $70 and fairly easy to do. The ice was so built up that the panel was being streteched and I had ablock of ice on the coils. It is warm here and it took a day to defrost and then you can see that the heater coul under the compressor type coils was not working, so the ice builds up, stops the fan and so on
Apparently there is no fix for this problem! I have had my repair guy out 3 times. He has moved lines, reprogrammed the defrost cycle, and nothing works. It is now once again not working. When I call him tomorow it will be the 4 time in 4 months. He said the only one he could recommend is SubZero, which I cannot afford. I think I will drag my old whirlpool up from the basement and go back to it.
Definitely poor quality. My freezer makes a terrible noise next to where we spend a lot of time. After weeks of communication and two service companies, the part needed is no longer available. Samsung refuses to do anything about it. It's only 6 years old. My former Whirlpool side by side is about 20 yrs old, now in the garage and works like a charm. BUY AMERICAN!!
I didn't get 2 WEEKS out of mine>>Home Depot won't take it back even though I bought the 5 yr warranty , says go through Samsung first.. First they tried to have it serviced.. No authorized service in my area.. exchange through Home Depot, but Home Depot was out of stock.. Exchange through Samsung, 3 weeks and I still don't have a fridge.. Home Depot got theirs though.. NEVER AGAIN!!
Could you provide any ticket numbers you may have been given or your full model and serial number via private message?
Thanks. I have RF263BEAEBC/AA. JUST STARTED with this issue. Thought I was going to call service after another force defroste. Two days later with the same noise from fan again. Raised front to level, and noise stopped .
We have Model #RF28HMEDBSR/AA. It was manufactured in MARCH 2015. It worked great for a few year. For the last year and half we have to empty the fridge every single month and turn it off to defrost. Ice builds up on the coils which stops the fan. We tried raising the front which did not work at all. I've searched teh internet for other ideas to no evail. My husband has spoken to Samsung which was no help either. Samsung needs to stand by their product and give us all new models.
Unscrew the foot pedals all the way (Anti clockwise) will raise the fridge about half inch from the front, if need to raise further put block of wood or something. Find a screwdriver or something with rubber coating to use as leverto raise the fridge a bit while you unscrew with other hand.