I bought my fridge in Aug 2017 and the ice maker was not making ice by Jan 2020. A Samsung repairman fixed the issue. In May 2020, there was water leaking from below the fridge. Another Samsung repairman was deployed. He could not fix the issue. When I called Samsung Customer Service, they told me that I could get an exchange. A month later, they tell me that the unit is not available and I can get a e-coupon for $500 less than what I paid for.
The issue is that neither will they fix the fridge nor will they give me an exchange for the same unit. If I want the same unit, I would have to pay $500 to buy it off of Samsung's website. What a scam. Customer Service has not been helpful. I cannot reach the top management for a resolution ot this issue.