The family hub touchscreen has not worked properly since Samsung ended the use of the Family Hub App and moved to the Smart Things App. The screen is visually operational, but the touch screen does not work which renders it useless. The new Smart Things App does not discover the unit even though it is connected to the internet. Turning off the red switch at the top of the door or even turning the unit off for 5 minutes at the breaker box does not reset the unit. I've tried holding the three lines at the bottom of the screen for 10 seconds and that doesn't help either. After contacting Samsung for support, they want to send a technician to my home, but the unit is not under warranty any longer. I asked how much will I be charged and they tell me that they don't know, the technician will let me know how much it will be after he assesses the issue. I'm not comfortable with that answer.
Oh yeah, the ice maker has frozen up so many times, I had to purchase a separate under counter ice maker.
Thanks so much for reaching out about this. I can definitely understand your frustration with your refrigerator not working properly. Based on the issues you've described, service would be the only option other than purchasing a new refrigerator. Since you are outside the manufacturer's warranty, the service charge would be determined by the service center. You can use the following link to locate a service center in your area to inquire about pricing. http://www.Samsung.com/us/support/service/location
Thanks so much for reaching out about this. I can definitely understand your frustration with your refrigerator not working properly. Based on the issues you've described, service would be the only option other than purchasing a new refrigerator. Since you are outside the manufacturer's warranty, the service charge would be determined by the service center. You can use the following link to locate a service center in your area to inquire about pricing. http://www.Samsung.com/us/support/service/location
