cancel
Showing results for 
Search instead for 
Did you mean: 
useroIUDd1xakB
Constellation

Re: UPPER HALF OF FRIDGE NO COOLING, LOWER HALF TOO COLD - FREEZES FOOD!

JUMP TO SOLUTION

Re: UPPER HALF OF FRIDGE NOT COOLING, LOWER HALF TOO COLD - FREEZES FOOD!
Bought a new Samsung (Model RS265TDRS Serial # JJ8K4BBC801634V) in 2012. The top half is not cooling and the bottom half is freezing food. What do I do?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: UPPER HALF OF FRIDGE NO COOLING, LOWER HALF TOO COLD - FREEZES FOOD!

JUMP TO SOLUTION

Send us a private message.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
userlu8hL7MJ8k
Astronaut

Re: FRIDGE NOT COOLING

JUMP TO SOLUTION

Wrong, all wrong. I have a RF26H I purchased in late 2015 doing the same thing. Samsung got its kicked in a class-action lawsuit for this very issue, but it's too late for us to participate. See Below. Apparently Samsung is continuing to see fridges with the same design as I made my purchase in late 2015 at Home Depot. I'm going down there today to enlist their help with my fridge. I bought an extended warranty, but exercising it is like having teeth pulled. It's not designed to be user friendly, - it's a circuitous and byzantine process designed to wear the consumer down.

****

http://www.refrigeratorpro.com/Samsung-refrigerators-class-action-lawsuit.html

Samsung Lawsuit Specifics

In case you think your Samsung refrigerator should be included in this case, here's some more information.

 

  • Who:The lawsuit is between Samsung refrigerator owners and Samsung USA. The attorneys heading the case are Darryl Myhre, Jo Anna Frager and Jeff Weske.

 

  • What:The case has to do with an alleged defect causing the refrigerator coils to freeze and in turn stops the refrigerator from cooling. They are looking for damages covering lost/spoiled food and repairs. (See below for model numbers.)

 

  • Where:This case is being held in New Jersey and covering Samsung refrigerator owners from all across the USA.

 

Reply
Loading...
userlu8hL7MJ8k
Astronaut

Re: FRIDGE NOT COOLING

JUMP TO SOLUTION

Sorry, "continuing to sell" is what I meant to write. 

****

Apparently Samsung is continuing to see fridges 

Reply
Loading...
userehgJBsuG8n
Constellation

Re: FRIDGE NOT COOLING

JUMP TO SOLUTION

My fridge stopped cooling properly last week. We haven’t paid close attention until

now and the temperature or at 54 degrees. Numerous power downs and still nothing.

seial Number :<Hidden>

model: RF32FMQDBSR/AA

Reply
Loading...
user8YpRqmgQpD
Asteroid

Re: FRIDGE NOT COOLING

JUMP TO SOLUTION
Same fridge ... same issue!!!!! Fridge has been down since July 3, 2018 and still not fixed!!!! I’m filing a claim with the attorney generals office! No More!!!!!
Reply
Loading...
useraPInQQKsvX
Astronaut

Re: FRIDGE NOT COOLING

JUMP TO SOLUTION

Hi, we bought this Samsung fridge in early 2016.  Model# RF25HMEDBSR/AA 13 serial# <HIDDEN> We had issues with the ice machine. Had a technician out about 3 times.  It has been working fine until about a month ago.  The main fridge says it’s set at 35 f.  But actual temp when you open the fridge say 48-50. The ice machine and secondary middle fridge seems to be working. Can you give me any advice on warranty and possible service to correct this second issue.

 

thank you 

 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: FRIDGE NOT COOLING

JUMP TO SOLUTION

Could you send us a private message with any transaction numbers that you may have?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
userSQ8yhLBWvt
Constellation

Re: FRIDGE NOT COOLING

JUMP TO SOLUTION
This is your standard operating guide not a solution..

It's 2018 and my new ( less than 2 years)
Having same issue..

I don't have money to replace this, I'm on a
Limited income..

What am I supposed to do?
I've done all this..
My refrigerator is running at 53 degrees
Freezers fine
Reply
Loading...
Highlighted
userVAaadwzo5l
Constellation

Re: FRIDGE NOT COOLING

JUMP TO SOLUTION

Do I really have to read 11 pages of the SAME ISSUE without resolution. 

I have exactly the problem as all these.

2 year old units don't have seal peoblems.

Fridges used by 3 people are NOT opened excessively.

Those are all lazy sugestions to a LEMON OF A PROCUCT.

I want ALL my money back!!!!! period.  If I dont get it I'm

going to make this personal.  A special project online and at Samsung dealers.

It is not unreasonable to expect this thing to work without problems for more than 2 years.

 

Reply
Loading...