I am having the same problem. I disassembled mine 6 weeks ago and defrosted it only to have it happen again a few days ago.
I read someone's post about leveling it. If you don't have it leaning back a little, the coils drip forward and freeze up the fan instead of dripping down the back plate. They said the wheels in front should not be touching the floor. I lowered the legs and left about a 1/8 in gap under the wheels. I then ran the forced defrost and hoped for the best. I checked it tonight and it's working great!
I hope this helps someone else.
I already spoke to a representative on the phone and they pretty much said they can replace my fridge. I will certainly not buy Samsung again. I also lost $189.00 from a ripoff tech that's contracted with you guys that I can't get refunded for which makes no sense. -10 stars for Samsung!
I can certainly understand your frustration, I would be pretty upset myself. It seems we aren't able to pull up this transaction number, the 4137569811 that is. Are you by chance located in Canada? Myself and the other moderators are US based so we won't have access to the Canadian transaction/ticketing systems.
I have the exact same problem. Samsung said my problem would be "escalated" and someone would call me in 1 to 2 days to go over the problem. That was 3 weeks ago. In the meantime, I called in again last week and was told the same thing. Still waiting.
In my area, I can't get a Samsung repair technician that will even come to our location. The closest one is 100 miles away in Las Vegas, and they don't service this are. NO ONE WILL SERVICE SAMSUNG HERE. So, I need to try myself, but no one will talk with me and do a little guidance towards a resolution.
What good is Samsung support if they won't support????
I've even sent three private messages for support, with no luck of any kind, just the perfunctory "was your issue resolved?" No it wasn't, because no one contacted me to even try.
Someone that solved this issue????????????????
I am very sorry to hear this. Can you please provide your transaction number to us here? I will be more than happy to look into this for you.
Can you help me see if my fridge is under warranty? Are you looking for my home depot transaction number?
I'm having the exact same issues with my fridge. It's the same model also. The service tech they sent out to me acknowledged it was a sealed system issue, and there is no techs in my area that work on these models due to the flammable refrigerant used in them. But, now I'm getting the runaround from Samsung over this. I have 5+ ticket numbers and they keep cancelling them. The sealed system is still covered under my 5 year warranty, and since it's been deemed unserviceable, I want it replaced with a different brand. I will not ever buy a Samsung appliance again...