JUMP TO SOLUTION Solved

Original topic:

Family Hub App IOS not Synching?

(Topic created: 07-30-2020 01:02 PM)
Doylie
Asteroid
Options
Kitchen and Family Hub

I just got the Fridge, all working fine from what I can see.  Create family members, etc.

I linked my prifle to a new Samsung account.

 

I installed the Famiily Hub and Smart Things App, logged in, all seems fine.

 

If I add something on the fridge, a memo, shopping list item, or drawing, it sycnhs to the app on the phone.

But when I do anything on the phone, its doesnt push to the fridge.  Photos say they upload, but they don't.

If I log out on the app, and log back in again, it pulls stuff from the fridge, but anything I did on the phone has gone.

 

 

 

 

3 Replies
MsBri1
Neutron Star
Options
Kitchen and Family Hub

I recommend reaching out to our Family Hub Department at 1-800-Samsung concerning this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userJQFzgwgYTl
Cosmic Ray
Options
Kitchen and Family Hub

this issue was solved by fixing the related server.

Please re-open family hub app on mobile and upload photos

0 Likes
Reply
Solution
Doylie
Asteroid
Options
Kitchen and Family Hub

The odd thing was we didnt do anything, after a few days it just started working...

0 Likes
Reply