I've had a frustrating issue where after performing a factory reset on the screen, I'm left with a black blank screen that responds to touch by lighting the backlight. I suspect last year's tizen update has caused some issues. My storage (8Gb) was filled, even though I didn't add pictures or any media to it besides the pre-installed junk.
After the reset procedure completed it booted to samsung and then family hub logo after that nothing.
Apparently I'm not the only one suffering this issue. Samsung needs to address this problem. Customer care was a joke they offered the same "unplug it and plug it back in" knowing that wouldn't make a difference.
Hello @Koyomi! Thank you for reaching out! I see how this can be frustrating with ytoiur family hub not working. If the information in the following link does not help, then service will be required.
Depending on your warranty, you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello @Koyomi! Thank you for reaching out! I see how this can be frustrating with ytoiur family hub not working. If the information in the following link does not help, then service will be required.
Depending on your warranty, you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
