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Family hub touchscreen unresponsive

(Topic created on: 12/16/20 3:46 PM)
userop64rKJLlo
Asteroid
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Kitchen and Family Hub

My family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.

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userZfcBzRxS70
Asteroid
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Kitchen and Family Hub

Same problem with my fridge... touch screen stopped working suddenly.. Is there a final solution on that or has the screen to replaced to fix that? 

In my case it works couple minutes after pulling the plug and than again no reaction on the touch screen 

Unbeleavable if I conseder how much I paid for it.. 

I am disapointed about Samsun´s customer servise if I read to all the treads... 

BB

MarieHadfield
Astronaut
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Kitchen and Family Hub
My Family Hub Touch screen stopped working 11-27-20. have tried unplugging it for 2 minutes, tried the red reset switch, multiple times still not working.
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SamsungLou
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userwLv4AgCh0Y
Asteroid
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Kitchen and Family Hub

Please stop posting this. You and Samsung KNOW it doesn't work. Just blowing smoke is not fixing the problem. 

userDXCpxTouxn
Astronaut
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Kitchen and Family Hub

Tried all reset options... when the reset happens the screen says family hub and the display screen but it does not turn on for us to do anything to it!!! So frustrating!!! Needs to have a better answer! 

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userhwDXon6JDS
Constellation
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Kitchen and Family Hub

Hello, 

So disappointed. Everything else works great on the Family Hub refrigerator except for the touch screen.

It comes and goes exporadically. One morning is fine and works for a few hours, then it becomes unresponsive again .  I plugged a remote keyboard and mouse and I can use it as a normal computer.  It looks like  a minor software  glitch to me. What's terrible annoying it's the lack of support,  from either Home Depot store  in Kenner Louisiana, the place we purchased it, and also from  the giant Samsung. We understand how difficult it must be to find technical people right now.  We've been waiting patiently for 3 months, but this totally unacceptable. We paid premium price for this fridge! Please help! Anyone? Note. Recycling it On and Off and clearing the Smart Things data, as suggested by one member did not help. Thanks for the USB hints though. 

user1iIevmwSEl
Constellation
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Kitchen and Family Hub

Clearly this is a huge issue with this product and Samsung is avoiding being proactive or helping people fix the problem. Clear why they warranty is only a year for an appliance that should last 10+ years. I have all Samsung appliances in my new house as well as a Samsung phone and will definitely not be purchasing another Samsung appliance after this experienc.

Is anyone else Interested in filing a lawsuit against Samsung? I will take care of contacting the attorney, but he will need details from all of you

user8uHlX8MXAc
Astronaut
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Kitchen and Family Hub

I just had the same issue and no restart is working. Still on warranty so I will try tomorrow but if no answer I will join to your lawsuit

 

 

userLIWkEx0go6
Constellation
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Kitchen and Family Hub

Hi,

It just happen to us this morning the screen became unresponsive. All I did was open the right fridge door and turn the red toggle swith off for 10 seconds and turn it back on. After 10 seconds it started ok and works fine. But when I tried it the first time to turn the red toggle swith off I did it quickly and it did not work. Second time I turned it off and waited for 10 seconds then turn it back on and it worked.

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userwLv4AgCh0Y
Asteroid
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Kitchen and Family Hub

Any luck finding an attorney yet? Email is <hidden>. I'm 100% with you.