JUMP TO SOLUTION Solved

Original topic:

Family hub touchscreen unresponsive

(Topic created on: 3/22/21 9:58 AM)
userop64rKJLlo
Asteroid
Options
Kitchen and Family Hub

My family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.

156 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Have you checked for available software updates? Has there been any damage to the screen?

0 Likes
Reply
usermPPh3AwHOE
Constellation
Options
Kitchen and Family Hub

There is no damage to the screen at all and we have tried everything imaginable (restarting with the red switch, unplugging the refrigerator, doing a factory reset only accessible with an external mouse). We purchased this refrigerator for the soul purpose and capability of the family hub and now to only be able to access that through a mouse is frustrating. 

0 Likes
Reply
SamsungJam
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Could you send me a private message with your model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply
Members_Opc25dm
Astronaut
Options
Kitchen and Family Hub

My family hub touchscreen does not respond to touch since yesterday, I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.

0 Likes
Reply
SamsungLou
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userECEp5wwZpA
Constellation
Options
Kitchen and Family Hub

PROBLEM SOLVED!!! EASY SOLUTION
I had the same problem and unfortunately the warranty was over, so called today for a technician to check the touchscreen. He unmounted it and found there a wire that was unplugged, he said it happened because a someone slammed the door and the wire get loosed. He just plugged it back and worked great again. So if your freezer warranty is no longer valid, you could ask a technician to check this out without spending much money to fix it.

0 Likes
Reply
userhwDXon6JDS
Constellation
Options
Kitchen and Family Hub
I had mine serviced by an authorized Samsung repair person. often they need to replace the panel, that's if you've tried to reset it, unplugged and so on. You can also plug a wireless keyboard and mouse and use it to navigate the panel like a regular computer. it's not a total loss. it looks to me like a software issue. if it's within the warranty period, they'll take care of you. replacing the panel only takes a few screws and it's done in less than ten minutes. I hope this helps you.
0 Likes
Reply