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Original topic:

Family hub touchscreen unresponsive

(Topic created: 01-18-2019 10:27 AM)
userop64rKJLlo
Asteroid
Options
Kitchen and Family Hub

My family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.

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userSs6HhwrmXh
Astronaut
Options
Kitchen and Family Hub

Is there a video tutorial that shows how to do this?

SamsungLou
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

The display reset button is located at the top of the right side door. There are more details in your user guide.

 


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userDgTaEdiBsL
Astronaut
Options
Kitchen and Family Hub

Thats not working for me, tried it time and time again. The screen for me, I tap on one part of the screen and it reacts on the complete opposite side. The red switch doesnt do anything. I cant use the screen at all. It lights up, but the touch is uncalibrated and presses whatever it wants. How do i fix this?

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userYSZezChoTl
Constellation
Options
Kitchen and Family Hub

Did they help you? Mine is doing the same thing. I turned the switch off and on and still it does not work . 

user7vaUWkPwch
Constellation
Options
Kitchen and Family Hub

It didn't solve for my fridge. What is the service call number?

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SamsungGill
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

@userrgBq7KgdJn

@user7vaUWkPwch

 

The next step would be to have the unit serviced. You can call into 1-800-SAMSUNG or you can reach out to the Moderators with your full model code and serial number: Link

tlc2tlw
Constellation
Options
Kitchen and Family Hub

I have tried that several times a day for a couple weeks now and it still doesn’t work. 

userOPR1JLlW4T
Constellation
Options
Kitchen and Family Hub

What if the red button is not resetting the screen still unresponsive?

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SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Have you tried to power cycle the unit by unplugging it or turning it off at the breaker?


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userkcOZHLybJp
Astronaut
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Kitchen and Family Hub

It doesn't work, please, do something 

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