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Constellation

Family hub touchscreen unresponsive

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Found this issue is happening to other people as well. No actual solution that I've been able to see... just received my refrigerator yesterday. Tonight it became unresponsive to touch or responding in a completely different area of the screen. Disconnects from wifi. Can't reconnect even from the app on a connected device. Contacted chat with Samsung and they tried to set up a technician visit with a charge. I only received this one day ago! Definitely falls under 1 year warranty. Has anyone else had this problem and been able to resolve it?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Family hub touchscreen unresponsive

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For assistance with this concern, please send us a private message to the link with your model number and serial number. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Family hub touchscreen unresponsive

JUMP TO SOLUTION

For assistance with this concern, please send us a private message to the link with your model number and serial number. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

Reply
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userg7n3TcB5XZ
Constellation

Re: Family hub touchscreen unresponsive

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I'm having the exact same issue - I can send you our model and serial number to a private message as well if it means getting a solution.

 

Thank you!

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Samsung Moderator
Samsung Moderator

Re: Family hub touchscreen unresponsive

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Hey there! Got your message and will be replying momentarily. Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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