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Asteroid

Family hub touchscreen unresponsive

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My family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.

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Samsung Moderator
Samsung Moderator

Re: Family hub touchscreen unresponsive

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I can definitely see how your family hub touchscreen being unresponsive can be problematic. Please confirm the following:

Have you have toggled the red switch at the top of the door?

Did you also try unplugging the refrigerator for 2 minutes?

 

If you have performed all reset options you can reach out to our Family Hub Support line at 1-800-Samsung for additional troubleshooting steps before proceeding with service. 

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/2XERsky

- If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/

 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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91 REPLIES 91
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Asteroid

Re: Family hub touchscreen unresponsive

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Literally just happened to me today as well? I have a warrenty this is a brand new 2 month old fridge but why all of a sudden. Turning on but long let you swipe or any other functions. 

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Asteroid

Re: Family hub touchscreen unresponsive

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Mind is out of warranty, 1 year 5 months. I called Samsung, they only scheduled a service appt that  will cost 80 dollars only for the diagnosis plus labor and parts.

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Asteroid

Re: Family hub touchscreen unresponsive

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Please let me know if they had to do something serious or was it an easy "code" reset. Also, did you turn off your power or anything prior to this happened or was it literally completely random? 

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Asteroid

Re: Family hub touchscreen unresponsive

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It was random, I have tried turning off the screen and unplugging the refrigerator but it has not helped, the screen is still unresponsive, I can’t unlock the screen.

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Asteroid

Re: Family hub touchscreen unresponsive

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Same here ok let me know what you find out please. I appreciate it!

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Asteroid

Re: Family hub touchscreen unresponsive

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I hope I can find the way to fix it, or Samsung takes care of it, it is probably a software issue. 

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Astronaut

Re: Family hub touchscreen unresponsive

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Mine is a week old and can not swipe screen to unlock.  What’s wrong? 

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Samsung Moderator
Samsung Moderator

Re: Family hub touchscreen unresponsive

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To reset the unresponsive screen, please toggle the red switch at the top of the door. 

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Astronaut

Re: Family hub touchscreen unresponsive

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Is there a video tutorial that shows how to do this?

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