So I sent SamsungHeath back a private message with my serial number per his request. He stated that he would be happy to look into it further for me. The answer that I got back via private message was from SamsungJam. This message only says "Are you still needing assistance?" This customer service (or lack of) makes no sense to me at all. Yes I still need assistance. Can Samsung provide any?
I'm hoping today's fix works...
Samsung tech (through Dish Network Services) came out three days ago to defrost and look at the fridge again (Model RF24FSEDBSR/AA). Last month they installed a new main board (main PCB), hoping it was an electronic issue. That didn't work.
This time, after they defrosted the fridge, and changed the evaporator sensor position (basically b/c they didn't know what else to try), we were putting the cover back on the unit when I noticed some "spiderweb" cracking in the plastic behind the evaporator coils. We unhooked the coils and pulled them forward for a better look, and sure enough, there were a bunch of cracks in the plastic wall liner. The tech called his master tech, and sent him some pictures, and they ordered a Liner Repair Kit from Samsung.
They came back today and repaired the cracks in the plastic with the Liner Repair Kit (silicone glue and rectangular patches).
I am very hopeful that this fixes the problem. It's the first potential solution that intuitively makes sense. The location of the cracks in the plastic liner correspond perfectly to the heaviest areas of ice build up in our fridge. This would also explain why our fridge worked great for the first ~ three years, and then needed to be defrosted every month (i.e. when the [poorly designed/manufactured] plastic began to fail).
That said, I do realize that the root cause of the ice could be an altogether separate issue, and the cracks in the plastic liner could be the result of stress/flex from ice repeatedly accumulating between the liner and the evaporator coils.
Time to unpack the coolers again! Solidarity!
My fridge just started having this problem, and I've noticed ice buildup in the back. I'm incredibly frustrated, having just gone through the process of having the leaky ice maker replaced due to that class action lawsuit. Do I need to remove the back and defrost? Seems like the same issue will really again. Samsung, please respond.
This type of issue will need to be addressed by having the unit serviced. Since it is out of warranty, you can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location
So apparantly you are telling me that there is no help that Samsung is willing to participate in with this well known and documented issue. Why would I or anyone else have this repaired for $300 - $600 with it having a good chance of it failing again several months or a year down the road? My patience and luck with Samsung has run out as I also had to replace my 2010 Samsung top line Dishwasher (DMR78) a few months ago $350 estimate to repair , My 2011 DV330A Gas Dryer -$375 to repair, and now I just noticed my S7 2 year old phone is coming appart due to a swollen battery! It seems like Samsung has designed their products to fail right after the warranty expires. These are all well known product defects that appear to be happening to a large majority of Samsung owners. If Samsung does not step up to the plate and do something other that tell it's customers to get your product repaired at your own expense they will lose all of their customers. I know that i would never buy an other Samsung product again. My only logical choice is to replace with non-Samsung products.
Here is Samsungs reply to my reply;
We can certainly understand your concerns, at this time there are no reported known issues regarding any of our refrigerator models. While the community is a part of our website, internet postings are only a small percentage compared to reported claims. Any reported known issues related to Samsung products would be readily available on https://www.samsung.com directly. Due to the unit being out of warranty as of 12/31/2010, the unit would not qualify for any accommodations. My sincerest apologies for the inconveniences this may cause. Please let us know if you have any other concerns.
My responce back to that is since Samsung is not accepting the fact that it IS a commonly reported known issue with their refridgerators, I guess all that I or anyone else can do is not ever buy ANY Samsung products again. Needless to say that I am very dissapointed in the Samsung responce.
Happening to me now too!! Model: RF28HFEDBSR. The thing is so loud and annoying! Only had it about three years. Really so disheartening to read all the comments about this. How can Samsung list this problem as 'solved' in this string when people keep complaining about the same problem. I immediately got in touch with the law firm filing the class action. It seems the only way Samsung will pay attention to these issues is if they are forced to for pay for them in court. If anyone has any other intelligence on the fix -- or the suit -- please post. (Maybe set up a separate string away from this forum!)
In my case I just unplug the fridge for 36 hrs. So far no noise after 2 months.
Previously I tried to unplug for 12 hrs, then plug it back. The noise came back after a few days.
Unfortunately for me I have a freezer that I just stocked full of frozen dinners. It will probably take me 3 or 4 weeks to consume it all. At that time I will shut it off for 24 to 48 hrs. to let it thaw out. Hopefully it won't konk out on me before I can shut it down. I hope to hear something helpful back soon from Samsung.