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userf0IyzOXtdG
Constellation

Re: Fan makes hum/buzz/rattle noise from RF28HMEDBSR.

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My fridge just started having this problem,  and I've noticed ice buildup in the back.  I'm incredibly frustrated,  having just gone through the process of having the leaky ice maker replaced due to that class action lawsuit.  Do I need to remove the back and defrost? Seems like the same issue will really again.  Samsung, please respond. 

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user5jVv0RLrZy
Constellation

Re: Fan makes hum/buzz/rattle noise from RF28HMEDBSR.

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Here is the answer I got from Samsung in reference to this issue. Below that is my responce back to them.
 
From: Samsung Moderator 
Sent: ‎12-03-2018 08:42 AM

This type of issue will need to be addressed by having the unit serviced. Since it is out of warranty, you can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location

 

  

  Dear SamsungWhoever;

    So apparantly you are telling me that there is no help that Samsung is willing to participate in with this well known and documented issue. Why would I or anyone else have this repaired for $300 - $600 with it having a good chance of it failing again several months or a year down the road?  My patience and luck with Samsung has run out as I also had to replace my 2010 Samsung top line Dishwasher (DMR78) a few months ago  $350 estimate to repair , My 2011 DV330A Gas Dryer -$375 to repair, and now I just noticed my S7 2 year old phone is coming appart due to a swollen battery! It seems like Samsung has designed their products to fail right after the warranty expires. These are all well known product defects that appear to be happening to a large majority of Samsung owners. If Samsung does not step up to the plate and do something other that tell it's customers to get your product repaired at your own expense they will lose all of their customers.  I know that i would never buy an other Samsung product again. My only logical choice is to replace with non-Samsung products. 

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user5jVv0RLrZy
Constellation

Re: Fan makes hum/buzz/rattle noise from RF28HMEDBSR.

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Here is Samsungs reply to my reply;

 

From: Samsung Moderator 
Sent: ‎12-04-2018 08:53 AM

We can certainly understand your concerns, at this time there are no reported known issues regarding any of our refrigerator models. While the community is a part of our website, internet postings are only a small percentage compared to reported claims. Any reported known issues related to Samsung products would be readily available on https://www.samsung.com directly. Due to the unit being out of warranty as of 12/31/2010, the unit would not qualify for any accommodations. My sincerest apologies for the inconveniences this may cause. Please let us know if you have any other concerns.

 

 

     My responce back to that is since Samsung is not accepting the fact that it IS a commonly reported known issue with their refridgerators,  I guess all that I or anyone else can do is not ever buy ANY Samsung products again. Needless to say that I am very dissapointed in the Samsung responce.

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user76fM4YxQga
Constellation

Re: Fan makes hum/buzz/rattle noise from RF28HMEDBSR.

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Happening to me now too!!  Model: RF28HFEDBSR.   The thing is so loud and annoying!  Only had it about three years.   Really so disheartening to read all the comments about this.   How can Samsung list this problem as 'solved' in this string when people keep complaining about the same problem.   I immediately got in touch with the law firm filing the class action.   It seems the only way Samsung will pay attention to these issues is if they are forced to for pay for them in court.   If anyone has any other intelligence on the fix -- or the suit -- please post.  (Maybe set up a separate string away from this forum!)

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userTFhIQ82YjQ
Constellation

Re: Fan makes hum/buzz/rattle noise from RF28HMEDBSR.

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In my case I just unplug the fridge for 36 hrs. So far no noise after 2 months.

Previously I tried to unplug for 12 hrs, then plug it back. The noise came back after a few days.

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user5jVv0RLrZy
Constellation

Re: Fan makes hum/buzz/rattle noise from RF28HMEDBSR.

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Unfortunately for me I have a freezer that I just stocked full of frozen dinners. It will probably take me 3 or 4 weeks to consume it all. At that time I will shut it off for 24 to 48 hrs. to let it thaw out. Hopefully it won't konk out on me before I can shut it down.  I hope to hear something helpful back soon from Samsung.

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user2JDURdcctW
Astronaut

Re: Fan makes hum/buzz/rattle noise from RF28HMEDBSR.

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Yes this is exactly what is happening. 

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userymK1dufNp1
Constellation

Re: Fan makes hum/buzz/rattle noise from RF28HMEDBSR.

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Our 2-year-old fridge has also just started to do this.  I notice these complaints go back 2 years.  Has Samsung still not addressed this issue?  What happened with the class action suit?

 

We will try the suggested fixes and hope they can give us some relief from this annyoing noise!

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userRGKnrUf3eY
Constellation

Re: Fan makes hum/buzz/rattle noise from RF28HMEDBSR.

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I have this same issue with my 4 yr old Samsung side by side fridge. I got a error code that it was the defrost sensor and order a replacement part for it. This was last summer, fixed the problem, and as of last week, the issue has started again. I removed the back and sure enough there was ice. I even moved the sensor the first time I took it apart as per advice from some online boards. This is def a design defect and Samsung needs to be held accountable for their failure. 

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userG9zGhLRJvM
Asteroid

Re: Fan makes hum/buzz/rattle noise from RF28HMEDBSR.

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The defrost heating element design is definitely sub optimal. It doesn't transfer enough heat to the top of the condenser.

 

Can you try the copper wire heat transfer solution that I posted and see if it solves your issue since you have already moved the sensor ?

 

Can you describe the ice buildup on your unit ? Was it at the top ?

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