We would like to look into this for you. Could you provide any transaction numbers you may have or send us a private message with the fill model and serial number? http://bit.ly/2ihPL97
I agree on the class action suit. We have a 2 yr. old Samsung Refrig. Model RF28HMEDBSR/AA. Approx. once a month, the fan will buzz (like so many have mentioned here) and my husband and I go about emptying the Refrig. and my husband gets his tools out, opens up the back of the unit and begins thawing the major build up of ice.
As consumers, we have each spent alot of money on these Refrigerators. They look beautiful, but their function is unexceptable. Shame on Samsung for not acknowledging this HUGE problem.
I'm having the same problem with my fridge. A 2 year old baby! I'm thinking we need to open a CLASS ACTION SUIT against Samsung if they don't provide a solution!
I agree. Samsung tech even told me "ice is due to warm air entering the refrigerator" Well how do they think you're going to get food in and out, duh! We've had to defrost ours 3 times and less than5 years. I feel its a design flaw too but Samsung won't admit it. Too many people are having the same issue.
its probably sthe same scenario as on this link (Ice maker not making enough ice)
Very common problem that Samsung will not recognize. Samsung Service centers apparantly can't fix (See link)
Horrible flaw in the product. The Moderators will have you open a ticket, the service guys won't be able to fix it. i have a hard time going through the process and $600+ in service tix to tell them i need to get a new fridge. Like many on the other post, i'm hoping for some sort of recall.......in the meantime telling everyone not to purchase samsung fridges.