I am sorry to hear that you are having an issue with your fridge. We definitely need to try some troubleshooting steps so we can try to isolate the issue better. I have attached a troubleshooting link below for your particular model. If these steps do no resolve the issue, at that point service will be needed. If the unit was purchased in 2014 the unit will be out of warranty. Our apologies, due to the age of the unit, we are unable to assist with the cost of the repair. You can use the following link below to find a list of service centers near you that can do the repair and provide you with quotes on service/labor. If you have an extended warranty, then you would want to contact them at this time.
what should i be paying for service when i paid fortune for the refrigerator and its doesnt work within 4 years. Is this the quality samsung is providing its customers ? I will make sure i report it to BBB and also my friends and relatives so that they dont get fooled to go for samsung again.i used my previous refrigerator for 10 yrs no issues. by the way you never mentioned .is this ok to have the noise ? how long should i anticipate to work
I've got a similar issue though I haven't pulled off the "twin cooling" panel to see if there is ice, I just have the fan making noise as it spins when the door is closed and when we open the door we can hear it spin down and the noise gets louder until it stops. should I just respond off one of the PM links in previous posts?
Model Number : RF28HMELBSR
Having the same issue every 2 weeks, loud noise of the fan hitting ice! Can see the ice build up through the vents on the styrofoam sheet. Only thing I can do is let it defrost and wait for it make the noise again.
I'm almost afraid to open the fridge!!
Seals are good on the doors, no wheels touching the ground, barely keep anything in the fridge.. so no question of blocking vents!!
Why is Samsung not doing anything???
Already had my washing machine sent back in a recall last year. Horrible experience, will stay far far away from Samsung.