I'm trying to figure or if there is a trend with certain model fridges where the water fill tube either leaks water, which is causing the freezing, or if there is some sort of defrost mode that is supposed to prevent the fill tube from freezing. When it does freeze, the tray is impeded by the frozen water and the tray doesn't turn as much as it should, thus creating issues dispensing the ice bites. The regular ice cubes are perfectly fine. The model I have is RF29A9071SR. Not sure if it's part of the Bespoke series fridges.
I have the same Bespoke fridge and same ice maker issues, to the extent it was not just not making ice but getting stuck, making a sound so loud you would think the kitchen wall was being torn down. I filed a repair claim, which the end result was being told cannot fix the problem, and was refunded the full purchase amount of my refrigerator. Severely disappointing as this happened literally two month after I just spent more than $1,000 on another Samsung refrigerator for the garage. Should you just pay me back now?
From what I can see, it's the water tube that fills the tray that appears to be the problem. I can't tell if the water tube freezes because it's gradually leaking water and then freezes at the tip, or if these fill tubes have some sort of heating element to prevent water from freezing. Is there some sort of diagram that goes into detail for the ice maker assembly and related part #'s?
I am having the same problem. I had the fill tube replaced by a Samsung tech, but it happened again 7 months later. I think it is a design flaw in these 4 door models with the twin ice maker.
