Original topic:

Flex Duo NE59M6850SG/AA

(Topic created on: 5/8/21 5:16 AM)
user1TOUny7FXI
Astronaut
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Kitchen and Family Hub

Anyone else have issues with the number pad?  My 0 isn't working.  Followed instructions from support saying to turn the breaker off for 5 minutes to reset the range.  Didn't work.  Hoping to save the cost of a service call.

1 Solution


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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I'm sorry to hear that, have you tried the folloing? 

 

If you have a NE63T8111** or NX60T8111** range with buttons that will not respond, you can resolve the issue with a firmware update.

  1. Make sure the panel isn't hot.

    Control panel too hotIf the oven is currently too hot for the electronics in the panel to operate, it will display Hot when you try to perform a function. When the oven is a little cooler, this may only happen when certain buttons are touched (like Self Clean) because the oven is still too hot to perform that particular function.

    The interior lamp will also not function during extreme heat conditions such as a Self Clean cycle, so its button may appear to do nothing in that situation as well.

  2. Make sure the panel isn't locked.

    Range panel lockedThe appearance of Control Lock varies between models, but it will usually be displayed as a padlock icon or as the code Loc, or both. Instructions for turning off Control Lock are written on the panel. You can also check the user manual for more detailed instructions.

  3. Make sure the function is currently available.

    Some models only light up the buttons that are currently available (like BroilRoast, or Bake) and will ignore input from other buttons because they are not available at the moment. Here are some of the most common reasons why the button you're trying to use might not be working right now:

    • Self CleanTemperature Probe, and many other functions will not work if a partition is inserted.
    • Twin Cooking only works if a partition is inserted.
    • The Kitchen Timer function cannot be set if it's already running. First, the current timer will need to be canceled. If the button says Off (3 Sec) then it requires touching and holding the button for 3 seconds in order to cancel the timer. Then you can set a new timer.
    • Self Clean will not be available while the warming drawer is on. (Not all models have warming drawers.)
    • Temperature Probe functions only work when the probe is inserted in the oven. Other settings, like Self Clean, will be disabled when the probe is inserted.
    • Self Clean on a range will not function while the cooktop is in use.

    For a better understanding of which functions can be used at which times, review the user manual.

  4. Cycle power at the circuit breaker.

    Reset power to the range by turning the circuit breaker off, waiting 30 seconds, and then turning it back on.

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

I'm sorry to hear that, have you tried the folloing? 

 

If you have a NE63T8111** or NX60T8111** range with buttons that will not respond, you can resolve the issue with a firmware update.

  1. Make sure the panel isn't hot.

    Control panel too hotIf the oven is currently too hot for the electronics in the panel to operate, it will display Hot when you try to perform a function. When the oven is a little cooler, this may only happen when certain buttons are touched (like Self Clean) because the oven is still too hot to perform that particular function.

    The interior lamp will also not function during extreme heat conditions such as a Self Clean cycle, so its button may appear to do nothing in that situation as well.

  2. Make sure the panel isn't locked.

    Range panel lockedThe appearance of Control Lock varies between models, but it will usually be displayed as a padlock icon or as the code Loc, or both. Instructions for turning off Control Lock are written on the panel. You can also check the user manual for more detailed instructions.

  3. Make sure the function is currently available.

    Some models only light up the buttons that are currently available (like BroilRoast, or Bake) and will ignore input from other buttons because they are not available at the moment. Here are some of the most common reasons why the button you're trying to use might not be working right now:

    • Self CleanTemperature Probe, and many other functions will not work if a partition is inserted.
    • Twin Cooking only works if a partition is inserted.
    • The Kitchen Timer function cannot be set if it's already running. First, the current timer will need to be canceled. If the button says Off (3 Sec) then it requires touching and holding the button for 3 seconds in order to cancel the timer. Then you can set a new timer.
    • Self Clean will not be available while the warming drawer is on. (Not all models have warming drawers.)
    • Temperature Probe functions only work when the probe is inserted in the oven. Other settings, like Self Clean, will be disabled when the probe is inserted.
    • Self Clean on a range will not function while the cooktop is in use.

    For a better understanding of which functions can be used at which times, review the user manual.

  4. Cycle power at the circuit breaker.

    Reset power to the range by turning the circuit breaker off, waiting 30 seconds, and then turning it back on.

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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