Flex Zone not cooling 29BB8600QL

[user4f1Fed65Y4]

Greetings,

I just purchased a new Samsung kitchen a couple month ago and I noticed my food was going bad in my flex zone while it was set meat deli 30f. 

so I put a thermometer in the flex zone and found it to be ~ 46f.

I then sent the flex zone to soft freeze 23f and put a tiny container of water with less than 1oz of water  to see if it would freeze.

24h latter I checked and the water was still liquid and the thermometer showed 46f

I then tested the fridge and freezer.

Fridge was set to 40f and actual temp was 40f.

Freezer was set to 0f and actual temp was -6f.

so the freezer and flex zone seem to be off but the flex zone is the one I am mostly concerned about as food tends to go bad when above 40f.

I then tried to power cycle it by turning off breaker for a couple min then back on.

I also reset the panel by holding the fridge and freezer button.

After all that the flex zone remains at ~46f.

Any recomendations?

[realaud · Accepted solution]

Call Samsung Service.  It should be covered under warranty if the unit is new.

[user4f1Fed65Y4]

Thanks, 

I set up an appointment online.