Original topic:

Flex duo oven door problem

(Topic created on: 4/24/21 8:12 AM)
userxLA0jUaIqR
Astronaut
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Kitchen and Family Hub

The door to my flex duo oven won’t shut all the way snd the light stays on and the temperature is not correct

2 Replies
userGgxFWHeIk0
Constellation
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Kitchen and Family Hub

Same problem...looks like it's a latch issue, but I'm not sure how to fix that.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I'm sorry to hear that, if you have made sure there is nothing obstructing the door from closing or anything around the seal of the door then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


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