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Freestanding Range NE59J7630 and Side by side Fridge RS25J500DSR

(Topic created on: 1/21/21 5:35 PM)
Kat9
Constellation
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Kitchen and Family Hub

Are there recalls on either of these appliances?  We bought this home 2 years ago and seller bought one of those bundle deals of Samsung appliances, so they were brand new in the home.  The first year the fridge ice maker went.  Ice froze up thru the top of the freezer.  A repairman was brought in.  It took them 5 visits to get it unfrozen and working, but it has not been right since.  You get crushed ice dispensed with cubed, and it flies out all over the floor. The repairman said nothing else they can do.  Four days ago I self cleaned my oven.  The fumes were terrible and we opened windows and turned on ceiling fans.  I thought maybe because it was the first time self cleaning.  After it was done and cooled I started to wipe down the white residue.  I noticed hundreds of scratches on oven floor covered with metal granules.   The gasket seal around oven door IMG_20210115_222003494.jpgIMG_20210115_222027076.jpgIMG_20210115_222048128.jpgwas melted in 2 spots.  A repairman came the next day.  He said he had never seen such a thing, but appeared as tho it got too hot during self cleaning.  He said not to use the oven it is unfixable.  Now we need 2 appliances that we can't afford to replace.  He also said we were lucky we hadn't left it unattended during that time.  What can we do next?  Thank you.

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SamsungBri
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

My sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send me a private message with your full model code and serial number so that I can look into this for you. http://bit.ly/33ipYnO


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SamsungBri
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

My sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send me a private message with your full model code and serial number so that I can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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