Original topic:

Freezer Gasket Issue

(Topic created: 04-16-2023 07:28 AM)
Kitchen and Family Hub

29 cu. ft. Smart 4-Door Flex™ Refrigerator with Family Hub™ and Beverage Center - The lower left freezer door won't close all the way. It appears that something is wrong with the gasket. Is anyone else having this issue or know how to fix it?

1 Reply
Community Manager
Community Manager
Kitchen and Family Hub

Hi there, Thanks so much for reaching out about this. I can certainly understand the concern with your freezer door not closing properly. To help with this, I'm first providing the following link to our guide on this issue. It has step by step instructions on what to check, including the gasket. 


Once these steps are completed, if the door is still not closing properly, the unit will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the door or gasket. You can find replacement parts and accessories at SamsungParts.com or by calling 1-800-627-4368.