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Constellation

Freezer is cycling cold to not working but fridge is fine

Hi 

I have a Samsung Twin Cooling fridge (RFG297ACRS) and have been having a continuous issue for the past 3 weeks.  

 

The freezer cycles from being freezing to not working.  Fridge is working fine and has been the entire time.  

 

Technician says it's the compressor but I can't understand why if it's the compressor that the freezer still cools to well below freezing and then cycles back?

 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Freezer is cycling cold to not working but fridge is fine

Can I have your ticket number for your repair via private message?







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Constellation

Re: Freezer is cycling cold to not working but fridge is fine

i don't have a ticket number.  i have a local repair shop that is certified by samsung working on the problem

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Samsung Moderator
Samsung Moderator

Re: Freezer is cycling cold to not working but fridge is fine

Please send your full model code and serial number via private message.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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