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Constellation

Re: Freezer not freezing

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Did you ever find out why the bottom right freezer stopped working? I started having the same problem a few days ago. It's only soft freezing even though it's set in freeze. Thanks. 

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Constellation

Re: Freezer not freezing

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Did anyone find a solution to this problem?  My freezer compartment is slowly warming up and the lights on the display/control panel will not turn off as before.

 

Any help appreciated.

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Asteroid

Re: Freezer not freezing

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We paid for a local Samsung approved service company to come to the house. We paid for this service call out of pocket. I believe it was $125. The service company let us know that while the initial 1 year warranty ran out, because it invovled parts it was longer, a two year warranty. After calling Samsung via the # the service company gave me, spending a good amount of time convincing Samsung they need to cover this problem, and providing Samsung a Bill of Sale with the date of purchase, Samsung approved for the same service company to come back to the house and fix the refrigerator for no more out of pocket money to us. Hope this helps.

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Constellation

Re: Freezer not freezing

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So what was the outcome of the service call. What problems did repair guy find?

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Constellation

Re: Freezer not freezing

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My freezer also just stopped working.  I bought my fridge on Feb 20 of 2017 . . . so its only a couple of years old and the freezer does not work Smiley Sad  There goes $3500 after taxes, etc. into the garbage.  SAMSUNG  needs to be held accountable for this and maybe we need to file a class action lawsuit becuase this is ridiculus.

 

The ice maker is a known issue for them and nothing has been done to fix it either.  It needs to be defrosted like the old refrigerators otherwise the ice gets stuck and you run out of ice in no time.

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Samsung Moderator
Samsung Moderator

Re: Freezer not freezing

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We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Freezer not freezing

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This is the second Samsung refrigerator to stop working at my house in the last six months. I have a basement apartment, and that fridge died after 1 year of use. 
now the main house fridge has stopped working and I am flaming mad. I bought both of them in early 2018, but because of a long Reno, neither were plugged in for a solid year.  Obviously the warranty has run out, of course.

🤯🤯😡🤬 

Anyway, my model Rf23j9011sr/aa freezer has stopped working. Display says -8. Fridge is fine. 
i PMd @SamsungLou just now. I think I am going to blow a gasket if I have to buy yet another new fridge. 

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Constellation

Re: Freezer not freezing

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Did you ever find out why the bottom right freezer stopped working? I started having the same problem a few days ago. It's only soft freezing even though it's set in freeze. Thanks. 

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Constellation

Re: Freezer not freezing

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I have the same model and the same problem.  I have owned 3 Samsung washers, 2 Samsung dryers and this is my first Samsung refrigerator.  It was purhcased Nov 2018.  I can not believe that it is just over 1 year old and the freezer is not working and it is not under warranty.  I messaged Samsung through the live chat and told them based on the messages on this board it appeared there was a problem.  They told me there are no problems!

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Astronaut

Re: Freezer not freezing

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I have the same issue. Sigh.. bought his refrigerator December 2017. Two years and three months old, and already has issues with the freezer. The ice maker has been horrible as well, always getting frozen up and jammed.

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