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userFHbDjV7afr
Constellation

Freezer will not open

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I have a Samsung model number RF323TEDBSR and cannot get the freezer to open. I pull it and it stops. Nothing is blocking it from opening nor is it frozen as I have unplugged the refrigerator and still can't get it to open.

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userFHbDjV7afr
Constellation

Re: Freezer will not open

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Hi I watched a Youtube video that advised to just tug as hard as I could and was able to get it to finally open.

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3 REPLIES 3
Black Hole

Re: Freezer will not open

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Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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userFHbDjV7afr
Constellation

Re: Freezer will not open

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Hi I watched a Youtube video that advised to just tug as hard as I could and was able to get it to finally open.

View solution in original post

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Samsung Moderator
Samsung Moderator

Re: Freezer will not open

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Glad to hear you got it open, it's possible the seals had just sealed up super tight. Let us know if it continues to give you problems. Smiley Happy


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