We have the exact same problem. Frig is not even a year and a half old (as of 3/17/2019). About once every two weeks (or even more frequently) I have to access the ice maker and break out all the frozen cubes. Is there a resolution to this? Like others, I really like this frig, but the ice maker makes it pretty bitter sweet.
I am both happy and unhappy to see that other people have this problem. I have MODEL NUMBER: RF28JBEDBSR/AA and I am tired of working so hard just to get ice. I don't want to sue anyone, I just want ice.
I attempted to send a private messages as requested, did you get it?... because I get this when I send that message:
"You have reached the limit for the number of private messages that yo ucan send for now. Please try again later."