Original topic:

French Door handle not opening fridge

(Topic created: 05-05-2021 06:57 AM)
userZ195UdJ1dO
Astronaut
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Kitchen and Family Hub

I have a Samsung French door refrigerator with a food showcase door (inner case and show case) model number RF28K9380SG\AA and the handle doesn’t work. When I pull on the show case handle he does not open up into the whole refrigerator-I have to open the door from the top of the frig. A repair person serviced it-and days later it was back to not working!!!I think it’s the latch mechanism. This is so frustrating and some repair people will not service Samsung appliances. We bought the whole suite and I would not recommend Samsung appliances to anyone! Can someone PLEASE help?

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SamsungLarry
Community Manager
Community Manager
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Kitchen and Family Hub

I recommend letting a service technician have another look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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