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Constellation

French door Refrigerator RF28JBEDBSG/AA

The ice maker stops working. There is a leak that constantly fills the bottom of all the drawers.

Someone asked me to send them the model and serial numbers a few days ago and I've heard nothing since. But I received an email asking me if the solution worked. What solution? The refrigerator is faulty and Samsung knows about it. Do they not stand by their products?