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usergLe48Ouqlr
Astronaut

Fridge NOT COOLING

is anyone else in the Commonwealth of Virginia having ISSUES getting their fridge's fixed?

 

Why was my other order cancelled?  order #4XXXXXXXXX?  my fridge is still not cooling and it STILL has the SAME LEAK From 2 years ago that NO ONE HAS REPAIRED!!

 

i understand that it is out of warrenty; however, back last June AND last October i was told that the part would be ordered, that it was a KNOWN ISSUE, and that i would only be charged for the call, not the part.  and now, my service ticket was CANCELLED???

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Fridge NOT COOLING

Please send us a private message with any ticket numbers that you have: Link

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userw9fcFRPvJ7
Constellation

Re: Fridge NOT COOLING

FIXED:

-Unplug your refrigerator

-Remove rear bottom panel and vacuum out all the dust in the coils

-Open doors and remove all food and shelves (might as well clean the now)

-Remove twin cooling panel by removing screws

-Take a hair dryer to all the ice (put towel under the condensor)

-Wrap copper lines in paper towels, then wrap the paper towels with aluminum foil to make homemade insulation over the pipes in the upper right corner

-Reinstall everything

-Plug back in 

-Made sure the fridge is at least 2" from wall

-Hold down the Power Freeze and the Power Cool buttons at the same time for 3 to 5 secs to take it out of showroom mode where the cooling is not set to operate

-Everything will blink then it will stop. This resets the fridge

-You're welcome

@userwzl3eIwFGp  @userRlWFVIvJFk @SamsungLou @usergLe48Ouqlr 

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