cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Fridge Not Cooling

JUMP TO SOLUTION

Hi there. So I've got a Samsung "twin cooling system" fridge (model: rf32fmqdbsr), that quit cooling. The freezer works great, so I know the condenser is fine. The evaporator fan in the fridge is working fine, but the evaporator coils don't seem to be getting cold. (Not having ice issues on the coils, but the opposite). Could it be the coils themselves or perhaps a faulty temperature sensor? Any thoughts, personal experiences or feedback would be greatly appreciated. 

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: Fridge Not Cooling

JUMP TO SOLUTION
  1. Leave 2 inches of clearance at the back, top, and sides of the refrigerator.

    Heat has to go somewhere. If the refrigerator is in too tight of a space, the heat will be unable to leave the refrigerator and will stick around, keeping it warmer than it should be. A 2 inch gap on the top, back, and sides is enough to allow air to circulate the heat away from the fridge.

  2. Keep food 2 inches clear of the vents, and your fridge at least 2/3rds stocked.

    Similar to the outside of the refrigerator, you need air circulation inside the refrigerator as well, or the hot, moist air will have no way to leave the compartment. The vents in the back of the refrigerator need the same 2 inches of space that the outside does, to allow the heat to be sucked out through them.

    For the rest of the refrigerator, the more stocked you can keep it (at least 2/3 full) the easier it is for the fridge to keep cool, since food is much easier to keep cold than air is. (This is especially true when you open the doors and all the cold air whooshes outside and gets replaced by warm air.)

    Here's some tips for stocking the refrigerator:

    • The more containers that can be sealed and stacked, the better. Not only will this help keep moisture levels down, it also helps keep things organized, which means you spend less time with the doors open.
    • Put fruits and vegetables in the crisper drawer(s). This will give you the same benefits as using containers with lids and help them last longer.
    • Keep the most perishable food away from the doors since that is the area that gets hit with warm air every time you open the doors.
    • If you've still got a bunch of open space, add some water bottles.
  3. Keep your fridge cool, inside and out.

    It almost goes without saying, but remember to adjust the settings on your fridge and set the temperature lower. You can also use settings like Power Cool to give it that extra oomph. Summer months are often much warmer than winter months, so the effect of opening the doors to get food out is that much stronger on the fridge. Having it colder in the first place can help negate that effect. For instructions on how to set Power Cool on your model, or set temperatures for compartments like Cool Select or FlexZone, see your user manual.

    Similarly, don't make your fridge work harder than it has to. Keep it in a climate controlled area, out of direct sunlight and away from other heat sources like an oven or cooktop. Also, an environment that's too cold (below 55 degrees Fahrenheit) will cause the refrigerator to struggle, which can actually reduce cooling performance.

    And finally, avoid putting hot food in the refrigerator. This can actually lower the shelf life of any other food you put it next to as it can heat up to room temperature again before the fridge is able to cool the compartment back down. It's like if you took everything else out of the fridge for a few minutes, just to put the hot item in. It's much better to let the item cool off first before you put it inside the fridge.

  4. Keep it clean, especially the seals around the doors.

    The seals on the doors are what keeps the heat out. If they get dirty, even the slightest bit, they can fail to create a vacuum seal, which leaves a hole for warm air to constantly get in. You'll want to keep the seals clean to prevent this.

    Ideally you should give the seals a quick once-over every month or so (using a damp cloth with mild detergent), but as long as you're doing a thorough clean annually it should be fine.

    You can test if the vacuum seal is working using a dollar bill. Put it halfway in the door and then close the door on it. If you feel slight resistance when you pull it out, the seal is working. If the bill slips out easily, clean the seals. If it still slips out easily after that, or if you notice during cleaning that the seal is warped or damaged and you're unable to push it back into place, this will require service. 

    Note: New refrigerators that are not level left to right may fail the dollar bill test because the doors are not aligned correctly. See our guide for leveling the refrigerator.

  5. Keep the doors shut.

    Every time you open the doors, all the cold air in the fridge leaves immediately and warm air comes inside instead. You can reduce this effect by keeping your refrigerator well stocked so it has less empty space, like we mentioned earlier.

    Our Family Hub refrigerators (and some other models) have cameras on the inside of the doors, which allow you to view what's inside the refrigerator without opening the doors (or even remotely, like while you're out shopping). If your model has internal cameras, simply add it to SmartThings to take a peek inside with your phone. (Family Hub models can just use View Inside on Family Hub.) Try to get in the habit of browsing this way instead of standing with the door open.

    Another helpful tip is to stay organized, such as using sealed and labeled containers that can be stacked, and keeping fruits and vegetables in their assigned drawers. The less time you spend looking for things, the less the doors stay open.

    And finally, if your model has a separate compartment for a Flex Zone, keeping the most common items like snacks and beverages in it can reduce how often the doors are opened for other compartments.

  6. Check for an error code or blinking display.

    In most cases, if something is actually defective in the cooling system, your fridge will show an error code.

    If your fridge's internal self-tests pass but your fridge detects that the compartment is too warm anyway, it will blink the temperature display. Some models will also chime.

    If neither of these things are happening, we're pretty confident that your refrigerator does not need service, although the previous steps may help you to keep it even cooler.

    Don't forget, if you've made a change in any of the previous steps, make sure to allow 28 hours for the fridge to achieve the set temperature. If after 28 hours the fridge's display is still blinking, this will require service. 

  7. Check if your food is spoiling.

    FoodSafety.gov has an extensive chart for how long food stays good when stored in the fridge or freezer.

    If you have performed all of the previous steps and your food is spoiling before it should, this will require service. 

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
19 REPLIES 19
Highlighted
Astronaut

Re: Fridge Not Cooling

JUMP TO SOLUTION

Not sure about the not cooling, but the ice issue is well known at Samsung, they've been out 3 times for my 3 year old fridge, a $4000 fridge, they "gave" me the first call, but I've spent over $700 replacing the ice maker twice, all 3 technicians told me "Samsung changes the "fix" for this every 6 months but the "fix" never works, Good luck, we will see you again soon"

Reply
Loading...
Highlighted
Astronaut

Fridge Not Cooling

JUMP TO SOLUTION

I've had my Samsung refrigerator for almost 2 years and now the items in my refrigerator are not getting cool on the shelves. Items in my produce & fruit drawers are very cool but not items on shelves or refrigerator doors. 

Reply
Loading...
Highlighted
Constellation

Fridge Not Cooling

JUMP TO SOLUTION

I have read about ths situation in prior posts. Texted Samsung. They said they need to come out to fix the Ice Maker...which was JUST Fixed. Unfortunately, I did  not know it would be convered under their warranty. The fridge is 6 years old!!.

 

All of a sudden we have a cooling issue in the Fridge. Temp shot up to 62 Degrees F on Sunday. The freezer is fine. What is the issue? Samsung is going to send a technician but not until mid-Nov...this is such a crappy machine.

 

 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Fridge Not Cooling

JUMP TO SOLUTION
  1. Leave 2 inches of clearance at the back, top, and sides of the refrigerator.

    Heat has to go somewhere. If the refrigerator is in too tight of a space, the heat will be unable to leave the refrigerator and will stick around, keeping it warmer than it should be. A 2 inch gap on the top, back, and sides is enough to allow air to circulate the heat away from the fridge.

  2. Keep food 2 inches clear of the vents, and your fridge at least 2/3rds stocked.

    Similar to the outside of the refrigerator, you need air circulation inside the refrigerator as well, or the hot, moist air will have no way to leave the compartment. The vents in the back of the refrigerator need the same 2 inches of space that the outside does, to allow the heat to be sucked out through them.

    For the rest of the refrigerator, the more stocked you can keep it (at least 2/3 full) the easier it is for the fridge to keep cool, since food is much easier to keep cold than air is. (This is especially true when you open the doors and all the cold air whooshes outside and gets replaced by warm air.)

    Here's some tips for stocking the refrigerator:

    • The more containers that can be sealed and stacked, the better. Not only will this help keep moisture levels down, it also helps keep things organized, which means you spend less time with the doors open.
    • Put fruits and vegetables in the crisper drawer(s). This will give you the same benefits as using containers with lids and help them last longer.
    • Keep the most perishable food away from the doors since that is the area that gets hit with warm air every time you open the doors.
    • If you've still got a bunch of open space, add some water bottles.
  3. Keep your fridge cool, inside and out.

    It almost goes without saying, but remember to adjust the settings on your fridge and set the temperature lower. You can also use settings like Power Cool to give it that extra oomph. Summer months are often much warmer than winter months, so the effect of opening the doors to get food out is that much stronger on the fridge. Having it colder in the first place can help negate that effect. For instructions on how to set Power Cool on your model, or set temperatures for compartments like Cool Select or FlexZone, see your user manual.

    Similarly, don't make your fridge work harder than it has to. Keep it in a climate controlled area, out of direct sunlight and away from other heat sources like an oven or cooktop. Also, an environment that's too cold (below 55 degrees Fahrenheit) will cause the refrigerator to struggle, which can actually reduce cooling performance.

    And finally, avoid putting hot food in the refrigerator. This can actually lower the shelf life of any other food you put it next to as it can heat up to room temperature again before the fridge is able to cool the compartment back down. It's like if you took everything else out of the fridge for a few minutes, just to put the hot item in. It's much better to let the item cool off first before you put it inside the fridge.

  4. Keep it clean, especially the seals around the doors.

    The seals on the doors are what keeps the heat out. If they get dirty, even the slightest bit, they can fail to create a vacuum seal, which leaves a hole for warm air to constantly get in. You'll want to keep the seals clean to prevent this.

    Ideally you should give the seals a quick once-over every month or so (using a damp cloth with mild detergent), but as long as you're doing a thorough clean annually it should be fine.

    You can test if the vacuum seal is working using a dollar bill. Put it halfway in the door and then close the door on it. If you feel slight resistance when you pull it out, the seal is working. If the bill slips out easily, clean the seals. If it still slips out easily after that, or if you notice during cleaning that the seal is warped or damaged and you're unable to push it back into place, this will require service. 

    Note: New refrigerators that are not level left to right may fail the dollar bill test because the doors are not aligned correctly. See our guide for leveling the refrigerator.

  5. Keep the doors shut.

    Every time you open the doors, all the cold air in the fridge leaves immediately and warm air comes inside instead. You can reduce this effect by keeping your refrigerator well stocked so it has less empty space, like we mentioned earlier.

    Our Family Hub refrigerators (and some other models) have cameras on the inside of the doors, which allow you to view what's inside the refrigerator without opening the doors (or even remotely, like while you're out shopping). If your model has internal cameras, simply add it to SmartThings to take a peek inside with your phone. (Family Hub models can just use View Inside on Family Hub.) Try to get in the habit of browsing this way instead of standing with the door open.

    Another helpful tip is to stay organized, such as using sealed and labeled containers that can be stacked, and keeping fruits and vegetables in their assigned drawers. The less time you spend looking for things, the less the doors stay open.

    And finally, if your model has a separate compartment for a Flex Zone, keeping the most common items like snacks and beverages in it can reduce how often the doors are opened for other compartments.

  6. Check for an error code or blinking display.

    In most cases, if something is actually defective in the cooling system, your fridge will show an error code.

    If your fridge's internal self-tests pass but your fridge detects that the compartment is too warm anyway, it will blink the temperature display. Some models will also chime.

    If neither of these things are happening, we're pretty confident that your refrigerator does not need service, although the previous steps may help you to keep it even cooler.

    Don't forget, if you've made a change in any of the previous steps, make sure to allow 28 hours for the fridge to achieve the set temperature. If after 28 hours the fridge's display is still blinking, this will require service. 

  7. Check if your food is spoiling.

    FoodSafety.gov has an extensive chart for how long food stays good when stored in the fridge or freezer.

    If you have performed all of the previous steps and your food is spoiling before it should, this will require service. 

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
Constellation

Fridge Not Cooling

JUMP TO SOLUTION

These are the same old stupid, canned, pre-written responses I'm getting and my fridge was installed JUST TODAY!!

Reply
Loading...
Highlighted
Constellation

Fridge Not Cooling

JUMP TO SOLUTION

Our fridge is 6 years old. Twice in a week now the refrigerator portion stops working and the temperature goes up. You text the Service Center, they act like there is no problem..


@userPYJNd7xxLC wrote:

These are the same old stupid, canned, pre-written responses I'm getting and my fridge was installed JUST TODAY!!


 

Reply
Loading...
Highlighted
Constellation

Fridge Not Cooling

JUMP TO SOLUTION

Stop sending me this nonsense. I know VERY well what the problem is....SAMSUNG design flow. FIX THE THING!!! Do you want a Class Action Lawsuit???? AGAIN?

Reply
Loading...
Highlighted
Constellation

Fridge Not Cooling

JUMP TO SOLUTION

Do not send me this nonsense again. You know there is a design flow in your refrigerators which you will refuse to correct or pay for. Class action lawsuit coming up


@SamsungCaleb wrote:
  1. Leave 2 inches of clearance at the back, top, and sides of the refrigerator.

    Heat has to go somewhere. If the refrigerator is in too tight of a space, the heat will be unable to leave the refrigerator and will stick around, keeping it warmer than it should be. A 2 inch gap on the top, back, and sides is enough to allow air to circulate the heat away from the fridge.

  2. Keep food 2 inches clear of the vents, and your fridge at least 2/3rds stocked.

    Similar to the outside of the refrigerator, you need air circulation inside the refrigerator as well, or the hot, moist air will have no way to leave the compartment. The vents in the back of the refrigerator need the same 2 inches of space that the outside does, to allow the heat to be sucked out through them.

    For the rest of the refrigerator, the more stocked you can keep it (at least 2/3 full) the easier it is for the fridge to keep cool, since food is much easier to keep cold than air is. (This is especially true when you open the doors and all the cold air whooshes outside and gets replaced by warm air.)

    Here's some tips for stocking the refrigerator:

    • The more containers that can be sealed and stacked, the better. Not only will this help keep moisture levels down, it also helps keep things organized, which means you spend less time with the doors open.
    • Put fruits and vegetables in the crisper drawer(s). This will give you the same benefits as using containers with lids and help them last longer.
    • Keep the most perishable food away from the doors since that is the area that gets hit with warm air every time you open the doors.
    • If you've still got a bunch of open space, add some water bottles.
  3. Keep your fridge cool, inside and out.

    It almost goes without saying, but remember to adjust the settings on your fridge and set the temperature lower. You can also use settings like Power Cool to give it that extra oomph. Summer months are often much warmer than winter months, so the effect of opening the doors to get food out is that much stronger on the fridge. Having it colder in the first place can help negate that effect. For instructions on how to set Power Cool on your model, or set temperatures for compartments like Cool Select or FlexZone, see your user manual.

    Similarly, don't make your fridge work harder than it has to. Keep it in a climate controlled area, out of direct sunlight and away from other heat sources like an oven or cooktop. Also, an environment that's too cold (below 55 degrees Fahrenheit) will cause the refrigerator to struggle, which can actually reduce cooling performance.

    And finally, avoid putting hot food in the refrigerator. This can actually lower the shelf life of any other food you put it next to as it can heat up to room temperature again before the fridge is able to cool the compartment back down. It's like if you took everything else out of the fridge for a few minutes, just to put the hot item in. It's much better to let the item cool off first before you put it inside the fridge.

  4. Keep it clean, especially the seals around the doors.

    The seals on the doors are what keeps the heat out. If they get dirty, even the slightest bit, they can fail to create a vacuum seal, which leaves a hole for warm air to constantly get in. You'll want to keep the seals clean to prevent this.

    Ideally you should give the seals a quick once-over every month or so (using a damp cloth with mild detergent), but as long as you're doing a thorough clean annually it should be fine.

    You can test if the vacuum seal is working using a dollar bill. Put it halfway in the door and then close the door on it. If you feel slight resistance when you pull it out, the seal is working. If the bill slips out easily, clean the seals. If it still slips out easily after that, or if you notice during cleaning that the seal is warped or damaged and you're unable to push it back into place, this will require service. 

    Note: New refrigerators that are not level left to right may fail the dollar bill test because the doors are not aligned correctly. See our guide for leveling the refrigerator.

  5. Keep the doors shut.

    Every time you open the doors, all the cold air in the fridge leaves immediately and warm air comes inside instead. You can reduce this effect by keeping your refrigerator well stocked so it has less empty space, like we mentioned earlier.

    Our Family Hub refrigerators (and some other models) have cameras on the inside of the doors, which allow you to view what's inside the refrigerator without opening the doors (or even remotely, like while you're out shopping). If your model has internal cameras, simply add it to SmartThings to take a peek inside with your phone. (Family Hub models can just use View Inside on Family Hub.) Try to get in the habit of browsing this way instead of standing with the door open.

    Another helpful tip is to stay organized, such as using sealed and labeled containers that can be stacked, and keeping fruits and vegetables in their assigned drawers. The less time you spend looking for things, the less the doors stay open.

    And finally, if your model has a separate compartment for a Flex Zone, keeping the most common items like snacks and beverages in it can reduce how often the doors are opened for other compartments.

  6. Check for an error code or blinking display.

    In most cases, if something is actually defective in the cooling system, your fridge will show an error code.

    If your fridge's internal self-tests pass but your fridge detects that the compartment is too warm anyway, it will blink the temperature display. Some models will also chime.

    If neither of these things are happening, we're pretty confident that your refrigerator does not need service, although the previous steps may help you to keep it even cooler.

    Don't forget, if you've made a change in any of the previous steps, make sure to allow 28 hours for the fridge to achieve the set temperature. If after 28 hours the fridge's display is still blinking, this will require service. 

  7. Check if your food is spoiling.

    FoodSafety.gov has an extensive chart for how long food stays good when stored in the fridge or freezer.

    If you have performed all of the previous steps and your food is spoiling before it should, this will require service. 

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


 

Reply
Loading...
Highlighted
Asteroid

Samsung fridge not cooling fixed

JUMP TO SOLUTION

My samsung had the drain and coil freeze behind the cover.After multiple times defrosting, checked the heat sensor and found it was dead.  I think it died gradualy as the coil freezing happened sooner and sooner.  Thought it was a lot of other things like poor design of cover, insufficient defrost heater but it was just a simple replacement of the heat sensor.  Replaced the thermostat too got both under 30 dollars on amazon and a couple of minutes to install after thawing it.  For you diy'ers a ohm meter is all you need that is after you thaw it.  Email me if you need help replacing sensor or how to check.  Mike

I know there could be other reasons for your problem but my fridge worked great right until warranty expired so I'm suspecting lot of peoples coil freezing is one of the three components that thaws and cools the fridge.  I know one time defrosting the coils, I didn't thaw and clear all the ice that had built up in the airways of the back cover so make sure you look in there too when defrosting coil. 

Reply
Loading...